Summary
Overview
Work History
Education
Skills
Timeline
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Shatellia Colomb

Shatellia Colomb

Duson,United States

Summary

Personal Information Summary Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.


Overview

5
5
years of professional experience

Work History

Technical Support Representative

Apple
02.2020 - 01.2023
  • Assisted customers with various types of technical issues via email, live chat and telephone
  • Customer service technical support - Home Based, Taking incoming calls, and made outbound calls anytime call disconnected
  • I made sure all of customer correct information was entered in the system, also did troubleshooting on devices and if we were not able to solve the problem over the phone I scheduled appointments for the customer to visit then the nearest store! I answered all frequently asked question that customers have and needed a clear understanding on, when dealing with their device it self or any billing questions
  • Maintained up -to- date knowledge of product and service changes
  • Educated customers about billing, payment processing and support policies and procedures
  • Evaluated customer information to explore issues, develop potential solutions and maintain high -quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Documented support interactions for future reference.

Sales Associate/Service Deli Clerk

Shoprite Store
07.2018 - 01.2020
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Handled customer complaints in professional manner
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

RN

South Louisiana Community College
Lafayette, LA

High School Diploma -

Rayne High School
Rayne, LA
05.2022

Skills


  • Customer service
  • Microsoft office
  • Communication skills
  • Ethernet and Firewall Proficient
  • Troubleshooting and Assistance
  • Apple Certified Support Professional (ACSP)
  • Friendly and Patient
  • Desktop Support
  • Appointment Scheduling
  • Typing, Guest services
  • Hotel experience
  • Computer literacy
  • Computer skills, Report
  • Customer Trust and
  • Loyalty, Credit card
  • Payment processing,
  • And Professional Under
  • Pressure, Issue and
  • Complaint Resolution, De-
  • Wm Typing Speed
  • Courteous with Strong

Timeline

Technical Support Representative

Apple
02.2020 - 01.2023

Sales Associate/Service Deli Clerk

Shoprite Store
07.2018 - 01.2020

RN

South Louisiana Community College

High School Diploma -

Rayne High School

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Shatellia Colomb