Shateria D. Lewis
Dallas,TX
Summary
Organized Patient Service Representative with 8 plus years experience in customer relations, administration and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Esthetician
Depil
04.2022 - 04.2023
- Evaluating customer's skin condition and offering recommendations for treatment(s)
- Analyzed skin condition and made appropriate product recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Worked with clients to understand their long-term skincare goals and provided education about basic science and skincare techniques.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition for 25-40 clients per day.
- Sterilized equipment for patient treatments.
ELECTRONIC ASSEMBLER II
Volt Workforce Solutions Raytheon
09.2018 - 04.2021
- Assemble electronic systems and support structures; install units, wiring and assembly casings using wire bonding machine.
- Inspect wiring installations, and assemblies for completion of bonding material for specified operations.
- Read and interpret schematic drawings, and blueprint specifications, work orders and reports in order to determine material requirements and assembly instructions.
- Assembled at minimum of 80-124 per technical specifications and production guidelines.
- Used precision measuring equipment to check final products for adherence to tolerance limits.
Event Security Officer
Arena Operating Center
12.2015 - 10.2018
- Work with department Managers, Event Leads and Event Supervisors to ensure security protocols are being met.
- Greeted at minimum 24,000 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Evaluate security bag check and walk-through metal detector procedures/execution and provide suggestions for improvements.
- Ensure NBA and NHL league security requirements and entry standards are being met.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment., responding quickly to emergency situations to assess and deflect issues.
Semiconductor Manufacturing Technician
Qorvo Volt Workforce Solutions
12.2017 - 08.2018
- Set up, test, and adjust manufacturing machinery or equipment, using any combination of electrical, electronic, mechanical, hydraulic, pneumatic, or computer technologies.
- Loading/unloading ASML Steppers, PEB, CTR206, Work cell equipment tools.
- Testing and qualifying tools to ensure availability for production by performing Nightly tests.
- Processes test runs and prepares records, charts and graphs of results for presentation to engineering to identify yield problems or test new products, new processes and/or new materials.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Patient Service Coordinator
Smile Brands International
05.2016 - 02.2017
- Respond to 45-75 inbound calls every 2 hours, schedule new appointments and recalled appointments into computerized schedulers.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Counseled patients for financial options and discount services and verified patients' eligibility and benefits coverage
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Field Tech Dispatch Coordinator
Monitronics Security
04.2015 - 04.2016
- Responded to high volume of 60-125 phone and email requests to provide logistics information.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with technicians and Regional Managers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Coordinated daily schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Customer Service Representative
Mitchell International
09.2013 - 02.2015
- Actively listened to 40 customer calls per every 2 hours, handled concerns quickly and escalated major issues to supervisor.
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
- Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage, also to determine salvage value on total-loss vehicle.
- Updated account information to maintain customer records.
Correctional Officer
Dawson State Jail
11.2011 - 04.2013
- Conduct routine searches of 120 inmates and their property per pod; administrative responsibilities; report writing and record keeping.
- Execute routine life safety drills in preparation of emergency situations.
- Facilitate and supervise mealtime, laundry exchange, recreation, religious services, educational programs, civil service, visitation and other functions.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Education
License - Cosmetology
ITS Academy of Beauty
Plano, TX04.2022
Skills
- Consistent in achieving record-high customer satisfaction rankings; improvements to bottom line and turnaround of underperforming operations
- Effective and successful working with diverse groups
- Conflict resolution; turning conflicts into learning opportunities
- Detail and team oriented
- Strong Communication Skills
- Interpret and process contracts/documents
- Microsoft Word, PowerPoint, and Excel
- High Mathematical Proficiency
- 70 WPM
- Sales Expertise and Product promotion
- Office Administration
- Clinic Administration
- Spa Retail Sales
Additional Information
- United States Army May 2010 – September 2011
Certification
- Licensed Esthetician - 1.5 years
- Certified Correctional Officer - 3.5 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Esthetician
Depil
04.2022 - 04.2023
ELECTRONIC ASSEMBLER II
Volt Workforce Solutions Raytheon
09.2018 - 04.2021
Semiconductor Manufacturing Technician
Qorvo Volt Workforce Solutions
12.2017 - 08.2018
Patient Service Coordinator
Smile Brands International
05.2016 - 02.2017
Event Security Officer
Arena Operating Center
12.2015 - 10.2018
Field Tech Dispatch Coordinator
Monitronics Security
04.2015 - 04.2016
Customer Service Representative
Mitchell International
09.2013 - 02.2015
Correctional Officer
Dawson State Jail
11.2011 - 04.2013
License - Cosmetology
ITS Academy of Beauty
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