Shaterra R. Tillman
Manhattan,KS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Attentive and creative professional passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
16
16
years of professional experience
Work History
Claims Adjudicator
Disability Determination for Social Security
Little Rock , AR
05.2023 - 07.2024
- Managed large caseloads of Social Security disability claims
- Reviewed and processed applications for approval or denial
- Collaborated with healthcare professionals on medical documentation
- Provided guidance to claimants on required documentation
- Managed workflow by prioritizing tasks according to urgency.
- Maintained detailed documentation in accordance with company policies and procedures.
Student Intern
Centers for Healing Hearts and Spirits
Little Rock, AR
02.2023 - 04.2023
- Supported community outreach and youth engagement programs
- Helped organize presentations with local organizations
- Assisted in therapeutic services for domestic violence victims and grief counseling
- Provided administrative support, such as scheduling presentations, filing paperwork, and taking notes during meetings.
- Attended weekly team meetings and provided feedback on projects.
Lead Teacher
PHUMC Children’s Learning Center
Little Rock , AR
09.2013 - 02.2023
- Supervised three team members in early childhood classroom
- Planned educational activities promoting social and cognitive development
- Communicated regularly with parents and guardians
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
Phlebotomy Student
Merit Health River Oaks
Jackson, MS
11.2017 - 12.2017
- Collected blood specimens via venipuncture and capillary techniques
- Labeled and documented lab samples per protocol
- Adhered to strict lab and facility guidelines
- Maintained patient records and documentation accurately.
- Consistently practiced universal precautions when handling blood samples.
- Educated patients on proper methods of providing a sample for testing purposes.
- Provided quality customer service to patients during specimen collection process.
Lead Teacher
Little Footprints Learning Center
Madison, MS
06.2016 - 12.2017
- Developed and implemented lesson plans for early learners
- Built relationships with families to support child development
- Complied with all state and facility regulations
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Child Life Assistant
University of Mississippi Medical Center
Jackson, MS
06.2015 - 06.2016
- Provided emotional support to families by listening, empathizing, and offering suggestions or referrals.
- Assisted Child Life Specialists in therapeutic activities
- Supported children during medical procedures
- Coordinated with volunteers for program delivery
- Assisted in the planning and implementation of special events for hospitalized children including birthday parties and holiday celebrations.
- Educated patients and families on medical terminology and treatments prior to procedures or surgery.
- Organized age-appropriate diversional activities to help reduce stress and anxiety levels in pediatric patients.
Teacher
Children First Inc.
Little Rock , AR
12.2011 - 09.2013
- Created age-appropriate learning experiences
- Fostered collaborative classroom environments
- Maintained compliance with educational and licensing standards
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Developed and implemented lesson plans based on curriculum objectives.
Teacher
Kidz Country Early Learning Center
Little Rock , AR
02.2008 - 12.2011
- Delivered structured curriculum for young learners
- Collaborated with colleagues to ensure high-quality care
- Maintained daily communication with families
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Encouraged creativity through art projects, imaginative play and music activities.
- Created a safe, clean and stimulating environment for children to learn and grow.
Education
M.Ed. - Counselor Education
University of Arkansas At Little Rock
Little Rock, AR08.2025
B.S. - Health Education and Promotion
University of Arkansas At Little Rock
Little Rock, AR05.2023
Certificate - Phlebotomy
Hinds Community College
Jackson, MS12.2017
A.A. - General Studies
University of Arkansas at Little Rock
Little Rock, AR05.2014
Skills
- Microsoft Office Suite
- Time management
- Detail orientation
- Multitasking Abilities
- File and record management
- Child development
- Community outreach
- Written communication
References
- Alex Watkins, Deputy Director, DDS, Former Supervisor, (501) 682-3030, Alexandris.Watkins@ssa.gov
- John Wang, Mentor, DDS, John.Wang@ssa.gov
- Alexandra Burleson, Former Colleague, DDS, (479) 747-8208
- Shikenna Facen, Former Colleague, PHUMC Children’s Learning Center, (501) 830-8199
Honors Affiliations
National Honor Society, Psychology
Timeline
Claims Adjudicator
Disability Determination for Social Security
05.2023 - 07.2024
Student Intern
Centers for Healing Hearts and Spirits
02.2023 - 04.2023
Phlebotomy Student
Merit Health River Oaks
11.2017 - 12.2017
Lead Teacher
Little Footprints Learning Center
06.2016 - 12.2017
Child Life Assistant
University of Mississippi Medical Center
06.2015 - 06.2016
Lead Teacher
PHUMC Children’s Learning Center
09.2013 - 02.2023
Teacher
Children First Inc.
12.2011 - 09.2013
Teacher
Kidz Country Early Learning Center
02.2008 - 12.2011
M.Ed. - Counselor Education
University of Arkansas At Little Rock
B.S. - Health Education and Promotion
University of Arkansas At Little Rock
Certificate - Phlebotomy
Hinds Community College
A.A. - General Studies
University of Arkansas at Little Rock
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