Shaterrica Hayes
Summary
Dynamic Senior Service Coordinator with a proven track record at Whirlpool, showcasing exceptional organizational skills and a commitment to excellence. Expert in Microsoft Office Suite and adept at fostering strong customer relationships, I excel in streamlining operations and enhancing productivity by over 30%. Renowned for critical thinking and effective problem-solving, I drive projects to successful completion.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Tj Properties
11.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Drafted correspondence and other documents for owner and department heads in company's voice.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Senior Service Coordinator
Whirlpool
11.2021 - 06.2024
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Knowledge of technical rules, guidelines, regulations, and precedents related to administration and office automation.Knowledge of both standardized and specialized processes and procedures for evaluating administrative and office automation functions in order to carry out the more complicated and/or innovative projects assigned.
- Knowledge of grammar, spelling, capitalization, and punctuation to finalize written correspondence, reports, guidebooks, and other materials.
- Knowledge of the organizational structureSkill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
- Skill in information gathering techniques.
- Skill to organize and ensure accuracy, particularly with large amounts of data.
- Ability to analyze, verify, and correlate basic data to develop and prepare reports.
- Ability to determine best software to use to enter, maintain and retrieve data and to compile reports, produce charts and graphs, or monitor project or program status.
- Ability to design and set up procedures and format for obtaining and retrieving data in the form needed.
- Ability to prioritize projects/coordinate and section heads to meet numerous project deadlines on a variety of subjects.
- Ability to make decisions, resolve problems or discrepancies based on knowledge of rules, regulations, and procedures.
- Ability to communicate effectively both orally and in writing.
Assistant Manager
Burkes Outlet Bealls
12.2019 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associate Of Applied Business - Business Administration And Management
Meridian Community College
High School Diploma -
Meridian High School
Meridian, MS05.2018
Skills
- Administrative Support
- Office Administration
- Computer Skills
- Time Management
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Professional and mature
- Calendar Management
- Filing and data archiving
- Invoice Processing
- Microsoft PowerPoint
- Spreadsheets
- Data Collection
- Prioritization
- Event Coordination
- Tech-Savvy
- Social media knowledge
- Attendance record management
- Training and coaching
- Quality Assurance
- Project Management
- Inventory Systems
Accomplishments
- Recognized by customers and Senior Service Coordinator for expedient and effective service.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Organized technician schedule for customer jobs.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Earned "Perfect Attendance " in 1 year.
- Earned “KUDOS” Award in 1 year
- Earned “Employee of the month” award in 1 year.
Timeline
Senior Service Coordinator
Whirlpool
11.2021 - 06.2024
Administrative Assistant
Tj Properties
11.2020 - Current
Assistant Manager
Burkes Outlet Bealls
12.2019 - 11.2020
Associate Of Applied Business - Business Administration And Management
Meridian Community College
High School Diploma -
Meridian High School