Shatianna Billingslea
Palmdale,CA
Summary
Dynamic customer service professional with experience at Target, excelling in active listening and critical thinking. Proven track record of resolving customer issues empathetically, enhancing loyalty and repeat business. Skilled in data entry and maintaining accurate records, ensuring efficient operations and client satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Target
05.2023 - 07.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized company systems to process orders and manage customer accounts.
- Adapted to various communication channels including phone, email, and live chat.
- Maintained accurate records of customer interactions for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caregiver
IHSS
04.2020 - 07.2023
- Provided compassionate personal care to clients, assisting with daily activities and improving overall well-being.
- Administered medications as prescribed, ensuring compliance with healthcare guidelines for optimal client health.
- Developed individualized care plans in collaboration with healthcare professionals to meet clients' specific needs.
- Maintained accurate documentation of client progress and care activities, ensuring adherence to organizational standards.
- Assisted clients with mobility and physical exercises, promoting independence and enhancing quality of life.
- Communicated effectively with families regarding client status and care updates, fostering trust and cooperation.
- Implemented safety protocols to prevent accidents and ensure a secure living environment for clients.
Sales Associate
Dollar Tree Stores
04.2018 - 04.2021
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and organized merchandise displays.
- Operated cash register efficiently, processing transactions accurately and handling customer inquiries promptly.
- Collaborated with team members to ensure store cleanliness and adherence to safety protocols.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cook
McDonald's
10.2015 - 04.2019
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health regulations.
- Operated kitchen equipment efficiently, including grills, fryers, and ovens.
- Assisted in training new team members on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
Education
General Studies
San Bernardino High School
San Bernardino, CA06.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Target
05.2023 - 07.2025
Caregiver
IHSS
04.2020 - 07.2023
Sales Associate
Dollar Tree Stores
04.2018 - 04.2021
Cook
McDonald's
10.2015 - 04.2019
General Studies
San Bernardino High School
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