Shatika Endsley
Vanderbilt Children's Hospital
Clarksville,50
22
years of professional experience
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing [Task] and [Task].
Work History
Manager on Duty
14 Years 11 Months- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Shift Manager
5 Years 5 Months- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained back-up associates and led crew members in managing operations of storefront.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Customer Service Representative
5 Years 2 Months- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Science
High School Diploma
Skills
New employee training
Process improvements
Employee Development
Quality assurance
Sales and marketing
Timeline
Shift Manager
Jack In The Box
06.2014 - 11.2019Read More
Manager on Duty
Vanderbilt Children's Hospital
03.2007 - 02.2022Read More
Customer Service Representative
WALMART, Walmart
08.2000 - 10.2005Read More
Maplewood High School
High School Diploma
Read More
Marygrove College
Master of Science
Read More