Angelena Mapp
Athens,TX
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Price changes and Customer Service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Tractor Supply Company
Corsicana, TX
04.2019 - 12.2020
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Oversaw Operational operations with team of 5 personnel.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Trained employees in essential job functions.
Hospice Registered Nurse
Eastland Nursing And Rehabilitation
Eastland, TX
01.2016 - 11.2018
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Established hospice care services for elderly and disabled patients.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Education
Undergraduate Medical Billing And Coding - Medical Insurance Billing
DeVry University
Downers Grove, IL02.2022
Bachelor of Science And/with Education Degree - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX05.2015
Skills
- Written and oral communication
- Process improvements
- Employee Development
- New employee training
- Service management
- Policy and procedure adherence
- Strategic planning and analysis
- Vendor interaction
- Decision Making
- Planning and Coordination
Timeline
Manager on Duty
Tractor Supply Company
04.2019 - 12.2020
Hospice Registered Nurse
Eastland Nursing And Rehabilitation
01.2016 - 11.2018
Undergraduate Medical Billing And Coding - Medical Insurance Billing
DeVry University
Bachelor of Science And/with Education Degree - Nursing
Texas Tech University Health Sciences Center