Shatima Baker
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sub Security Guard
JOB CORP CENTER
03.2024 - 07.2024
- Checked identification of visitors entering and exiting facility to eliminate unauthorized visitors
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Patrolled and monitored premises in a company vehicle or by foot.
Paraprofessional
WHITE GLOVE COMMUNITY CARE
05.2020 - 08.2023
- Enhanced student support by delivering one on one and small group assistance in various subjects
- Delivered personalized educational, behavioral, and emotional support to individuals' students to enable positive learning outcome
- Oversaw students in classroom and common areas to monitor and support lead teacher.
Guest Service Agent
NYC FERRY
04.2018 - 05.2020
- Assisted guest with reservation, modifications and cancellations to meet their travel needs
- Streamlined check-in process to decrease wait time and increase customer satisfaction
- Managed group bookings to ensure seamless organization of events and accommodations.
Unarmed Security Guard
ADMIRAL SECURITY
07.2014 - 12.2016
- Prevented unauthorized access for facilities by enforcing strict entry protocols and verifying identification
- Maintained a safe environment for employees and visitors through continuous risk assessment
- Report suspicious activities of person entering and exiting facility to eliminate unauthorized visitors.
School Bus Attendant
L AND M CORP
03.2013 - 07.2014
- Distributed complete school bus routes to bus contractors and appropriate schools
- Supervised and assisted special needs passengers, offering individual attention during transport
- Demonstrated a proper use of wheelchair lift, wheelchair tie- downs and orthopedic devices for handicapped passengers.
Mail Processing Clerk
USPS (United States Postal Service)
10.2011 - 03.2013
- Used automated mail processing equipment to sort and collate mail
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Weighed letter and packages and calculated costs based on classification, weigh, and destination.
In-Store Personal Shopper
INSTACART
02.2010 - 10.2011
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
FOOD BAZAAR SUPERMARKET
09.2007 - 02.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Maintained a balanced drawer, ensuring accurate accounting at the end of each shift
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
RAINBOWS
09.2006 - 09.2007
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintain a high level of product knowledge
- Generated new sales leads to achieve and exceed monthly sales goals
- Solved customer challenging by offering relevant product and services.
Education
High school diploma - Computer Science
Brooklyn Democracy Academy
Brooklyn, NY06.2010
Skills
- CCTV
- Planograms
- Computer Science
- Security
- Surveillance
- Loss Prevention
- CASHIER
- Guest Services
- Materials handling
- Organizational skills
- Microsoft Word
- Administrative experience
- Sales
- Cash register
- Restaurant experience
- Management
- Supervising experience
- Security operations experience
- Security procedures knowledge
- Patrolling
Certification
- Food Handler Certification
- Guard Card
- Driver's License
- First Aid Certification
- BLS Certification
- AED Certification
Assessments
- Customer service, Proficient, 07/01/24, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 07/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Security guard skills, Proficient, 07/01/24, Assessing risks, enforcing security standards, and handling complaints
- Attention to detail, Proficient, 07/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Scheduling, Proficient, 07/01/24, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Management & leadership skills: Impact & influence, Proficient, 07/01/24, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, Proficient, 07/01/24, Responding to customer situations with sensitivity
Timeline
Sub Security Guard
JOB CORP CENTER
03.2024 - 07.2024
Paraprofessional
WHITE GLOVE COMMUNITY CARE
05.2020 - 08.2023
Guest Service Agent
NYC FERRY
04.2018 - 05.2020
Unarmed Security Guard
ADMIRAL SECURITY
07.2014 - 12.2016
School Bus Attendant
L AND M CORP
03.2013 - 07.2014
Mail Processing Clerk
USPS (United States Postal Service)
10.2011 - 03.2013
In-Store Personal Shopper
INSTACART
02.2010 - 10.2011
Cashier
FOOD BAZAAR SUPERMARKET
09.2007 - 02.2011
Sales Associate
RAINBOWS
09.2006 - 09.2007
High school diploma - Computer Science
Brooklyn Democracy Academy
- Food Handler Certification
- Guard Card
- Driver's License
- First Aid Certification
- BLS Certification
- AED Certification
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