Shatisha hatim
Birmingham,AL
Summary
Dynamic delivery professional with a clean driving record and a positive attitude, experienced at Capstone LLC. Proven ability in route planning and customer service, enhancing delivery efficiency and client satisfaction. Skilled in vehicle maintenance and safety compliance, consistently achieving timely deliveries while fostering teamwork and collaboration.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Capstone LLC
Homewood, AL
03.2024 - 08.2025
- Ensured timely and accurate delivery of packages to designated locations.
- Operated delivery vehicles while adhering to traffic regulations and safety protocols.
- Managed route planning to optimize efficiency and minimize delays.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Collaborated with dispatch team to communicate delivery statuses and resolve issues promptly.
- Provided exceptional customer service by addressing inquiries and concerns during deliveries.
- Assisted in training new drivers on best practices and operational procedures.
- Implemented process improvements to enhance delivery workflow and reduce turnaround times.
- Delivered packages to customer doorsteps and business offices.
Truck Driver
LEVEL UP LOGISTICS
Birmingham, AL
02.2018 - 02.2023
- Operated commercial vehicles in accordance with safety regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Learned and adhered to local traffic laws while navigating delivery routes.
- Maintained accurate logs of driving hours, mileage, and fuel usage for record-keeping.
- Assisted in loading and unloading cargo to ensure timely deliveries.
- Communicated effectively with customers regarding delivery status and requirements.
- Developed familiarity with vehicle maintenance procedures to report issues promptly.
- Operated with safety and skill to avoid accidents and delays.
- Collaborated with dispatch to optimize delivery schedules and routes.
Assistant Manager
Popeyes Chicken
Birmingham, AL
01.2011 - 02.2016
- Led team in executing daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs for new employees to enhance productivity and performance.
- Streamlined workflow processes, resulting in increased efficiency across various departments.
- Collaborated with cross-functional teams to improve customer service standards and resolve complex issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw inventory management processes, ensuring accuracy and minimizing discrepancies in stock levels.
- Coordinated scheduling and resource allocation to optimize staff utilization during peak business periods.
- Mentored junior staff on best practices, fostering a culture of continuous improvement and teamwork.
- Analyzed operational data to identify trends, driving informed decision-making within the management team.
Education
High School Diploma -
ENSLEY HIGH SCHOOL
Birmingham, AL05-2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS navigation
- Heavy lifting
- Safe driving record
- Stocking and inventory
- Delivery scheduling
- Vehicle cleaning and maintenance
- Order picking and processing
- Route planning
- Cargo handling
- Safe driver training
- Quality assurance
- Client relationship management
- Dispatch communication
- Commercial driving
- Documentation and reporting
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Advanced planning
- DOT compliance
- Load balancing
Timeline
Delivery Driver
Capstone LLC
03.2024 - 08.2025
Truck Driver
LEVEL UP LOGISTICS
02.2018 - 02.2023
Assistant Manager
Popeyes Chicken
01.2011 - 02.2016
High School Diploma -
ENSLEY HIGH SCHOOL