Shatiya Crosby
Milwaukee,WI
Summary
Customer Service Specialist
Obtain a full- time position while focusing on delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Collections Representative (REMOTE)
Advocate Aurora Health Care
06.2021 - 08.2023
- Maintained high volume of 30 inbound called and over 150 outbound calls, demands by busy yet productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Documented customer correspondence in CRM to track requests problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Resolved customers inquiries, questions and/ or concerns to consistently offer quality service.
- Monitored QA procedures for adherence by employee notifying personnel of non-compliance issues
Patient Monitor (NIGHTS)
Ascension Health Care
08.2020 - 06.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Communicated performance expectations and monitored performance plans.
Customer Service Specialist/ Caregiver
St Anne Health Care & Rehabilitation Center
07.2019 - 08.2021
- Provided primary customer support to over 30 internal and 150 external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered inbound calls, chats, email to facilitate customer service
- Upheld quality control policies and procedures to increase customer satisfaction.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
Education
N/A - Sign Language Interpretation/ Health Care
Lansing Community College
Lansing, MIReceived Certification - Certifications; CNA, PCT, EKG, Phlebotomy Tech
American Medical Careers/ Vocational School
Lansing, MI02.2009
Skills
- Data entry
- Persuasion strategic
- Active listening
- Summarizing and repeating for accuracy and clarity
- Out bound calls
- Point of sales
- Medical Terminology
Timeline
Collections Representative (REMOTE)
Advocate Aurora Health Care
06.2021 - 08.2023
Patient Monitor (NIGHTS)
Ascension Health Care
08.2020 - 06.2021
Customer Service Specialist/ Caregiver
St Anne Health Care & Rehabilitation Center
07.2019 - 08.2021
N/A - Sign Language Interpretation/ Health Care
Lansing Community College
Received Certification - Certifications; CNA, PCT, EKG, Phlebotomy Tech
American Medical Careers/ Vocational School
Similar Profiles
Octavia FergusonOctavia Ferguson
Pre-Arrival Scheduler I at Advocate Aurora Health Care (Remote)Pre-Arrival Scheduler I at Advocate Aurora Health Care (Remote)
Audrey TurnerAudrey Turner
Certified Phlebotomist at Advocate Aurora Health CareCertified Phlebotomist at Advocate Aurora Health Care
Amy JonesAmy Jones
Senior Speech Language Pathologist at Advocate Aurora Health CareSenior Speech Language Pathologist at Advocate Aurora Health Care
Brenda VeldboomBrenda Veldboom
Family Practice Nurse Practitioner at Advocate Aurora Health CareFamily Practice Nurse Practitioner at Advocate Aurora Health Care
Misty MckayMisty Mckay
Customer Service Representative at CLEAResultCustomer Service Representative at CLEAResult