Shatiya Crosby
Milwaukee,WI
Summary
Customer Service Specialist
Obtain a full- time position while focusing on delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Collections Representative (REMOTE)
Advocate Aurora Health Care
Milwaukee, WI
06.2021 - 08.2023
- Maintained high volume of 30 inbound called and over 150 outbound calls, demands by busy yet productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Documented customer correspondence in CRM to track requests problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Resolved customers inquiries, questions and/ or concerns to consistently offer quality service.
- Monitored QA procedures for adherence by employee notifying personnel of non-compliance issues
Patient Monitor (NIGHTS)
Ascension Health Care
Milwaukee, WI
08.2020 - 06.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Communicated performance expectations and monitored performance plans.
Customer Service Specialist/ Caregiver
St Anne Health Care & Rehabilitation Center
Milwaukee, WI
07.2019 - 08.2021
- Provided primary customer support to over 30 internal and 150 external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered inbound calls, chats, email to facilitate customer service
- Upheld quality control policies and procedures to increase customer satisfaction.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
Education
N/A - Sign Language Interpretation/ Health Care
Lansing Community College
Lansing, MIReceived Certification - Certifications; CNA, PCT, EKG, Phlebotomy Tech
American Medical Careers/ Vocational School
Lansing, MI02.2009
Skills
- Data entry
- Persuasion strategic
- Active listening
- Summarizing and repeating for accuracy and clarity
- Out bound calls
- Point of sales
- Medical Terminology
Timeline
Collections Representative (REMOTE)
Advocate Aurora Health Care
06.2021 - 08.2023
Patient Monitor (NIGHTS)
Ascension Health Care
08.2020 - 06.2021
Customer Service Specialist/ Caregiver
St Anne Health Care & Rehabilitation Center
07.2019 - 08.2021
N/A - Sign Language Interpretation/ Health Care
Lansing Community College
Received Certification - Certifications; CNA, PCT, EKG, Phlebotomy Tech
American Medical Careers/ Vocational School