Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatoni Easterly

Montgomery,AL

Summary

Dedicated student interested in applying excellent communication and interpersonal skills. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst

Everise
Montgomery, AL
10.2022 - Current
  • Performed functional, system integration, regression, user acceptance testing.
  • Provided feedback on usability and suggest improvements to the product design teams.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Collaborated with developers to diagnose problems and devise solutions.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Maintained up-to-date knowledge of industry standards related to software testing best practices.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Created and maintained database of common and known testing defects.
  • Prepared and analyzed internal and external quality reports for management staff review.

Customer Service Representative

Alorica
Montgomery, VTAL
09.2021 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Data Entry Clerk

Mass Markets
Montgomery, AL
08.2019 - 07.2021
  • Organized files according to established procedures for easy retrieval later on.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Created spreadsheets to track data entries.
  • Updated existing records with new or revised information as needed.
  • Compiled reports based on gathered information.

Technical Support Representative

Conduent
Montgomery, AL
01.2018 - 07.2019
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Provided technical assistance to customers through phone, email and chat support.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Education

High School Diploma -

Carver High School
Montgomery, AL
05-2016

Skills

  • Qa Methodologies Mastery
  • Test Case Documentation
  • Regression Testing
  • Compliance Understanding
  • Corrective Action Implementation
  • Problem-Solving Skills
  • Qa Training Management
  • Technical Troubleshooting
  • Software Development
  • Quality Audits

Timeline

Quality Assurance Analyst

Everise
10.2022 - Current

Customer Service Representative

Alorica
09.2021 - 11.2024

Data Entry Clerk

Mass Markets
08.2019 - 07.2021

Technical Support Representative

Conduent
01.2018 - 07.2019

High School Diploma -

Carver High School
Shatoni Easterly