Shatorah Smith
McComb,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
`Sykes
04.2019 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
CareCentrix
07.2017 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High school or equivalent -
Terry Sanford High School
Fayetteville, NC06.2014
Skills
- Customer Relations
- Active Listening
- Customer Service
- Refund Processing
- Retail Sales Customer Service
- Product Organization
- Critical Thinking
- Receiving Support
Timeline
Customer Service Representative
Concentrix
10.2020 - 11.2023
Customer Service Representative
`Sykes
04.2019 - 09.2020
Customer Service Representative
CareCentrix
07.2017 - 07.2019
High school or equivalent -
Terry Sanford High School
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