Shatoya Key
Copiague,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
SCO Family of Services
Lindenhurst, NY
05.2020 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted with planning and coordination of activities and outings based on individual needs.
Senior Plastic Card Fraud Support Representative
Jovia Financial Credit Union
Westbury, NY
08.2016 - Current
- Conduct comprehensive reviews and in-depth investigations into complex fraud cases, especially those involving chargebacks and/or account takeovers.
- Analyzing transaction patterns, user behavior, and all sorts of data points to identify and pinpoint fraudulent activity.
- Constantly looking for ways to improve process efficiencies and operational improvements within the fraud prevention lifecycle.
- Create and maintain clear and detailed documentation of fraud patterns, investigation techniques, and effective strategies
Night Auditor
Oheka Castle Hotel & Estate
Huntington, NY
05.2015 - Current
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Education
Bachelor of Science - Criminal Justice
Briarcliffe College
Bethpage, NYSkills
- Personal care assistance
- Medication administration
- First aid and CPR
- Fraud Detection
- Effective communication
- Problem solving
- Time management
- Team collaboration
References
References Available Upon Request
Timeline
Direct Support Professional
SCO Family of Services
05.2020 - Current
Senior Plastic Card Fraud Support Representative
Jovia Financial Credit Union
08.2016 - Current
Night Auditor
Oheka Castle Hotel & Estate
05.2015 - Current
Bachelor of Science - Criminal Justice
Briarcliffe College