Shatoya Minnis
Miami
Summary
Dynamic Account Manager with a proven track record at Aroma360, enhancing client satisfaction and retention through exceptional customer service and relationship management. Skilled in account management and teamwork, adept at resolving escalated issues to prevent client loss, and proficient in transcribing and complaint handling, ensuring operational excellence and client success.
Overview
13
13
years of professional experience
Work History
Account Manager
Aroma360
09.2020 - 11.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Record Typist
First Choice Research
11.2014 - 04.2018
- Transcribed documents accurately to ensure clear communication.
- Improved document consistency by formatting and editing text.
- Typed correspondence for maintaining efficient business operations.
- Enhanced productivity with timely preparation of reports and documents.
- Prepared legal documents for supporting case management.
Complaint Clerk
Hayt, Hyat & Landue
11.2010 - 11.2014
- Processed transactions efficiently to maintain smooth customer flow.
- Assisted customers with inquiries to enhance service experience.
- Maintained organized work area, supporting efficient transaction processing.
- Improved accuracy of inventory management by regularly updating stock records.
- Provided clerical support for maintaining accurate billing records.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Associate of Arts - Pharmacy
Le Cordon Bleu
Miramar, FL04-2017
High School Diploma -
Miami Northwestern Sr High
Miami, FL05-2006
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
Timeline
Account Manager
Aroma360
09.2020 - 11.2023
Record Typist
First Choice Research
11.2014 - 04.2018
Complaint Clerk
Hayt, Hyat & Landue
11.2010 - 11.2014
Associate of Arts - Pharmacy
Le Cordon Bleu
High School Diploma -
Miami Northwestern Sr High
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