SHATOYA TAYLOR
Summary
Healthcare administrative professional with 8+ years of progressive experience supporting high-volume hospital departments. Proven expertise in clinical operations, surgical and provider scheduling, process improvement, and cross-departmental collaboration. Recognized for improving workflow efficiency, supporting leadership initiatives, and enhancing patient satisfaction. Currently pursuing a Master’s degree in Healthcare Administration.
Overview
8
8
years of professional experience
Work History
Senior Medical Secretary
NYU Langone Health—Gastroenterology and Hepatology Associates
03.2024 - Current
- Coordinate and maintain schedules for multiple providers, optimizing patient access, clinic flow, and provider productivity.
- Coordinate and manage procedure scheduling for gastroenterology and hepatology providers, ensuring accurate booking, pre-procedure readiness, and optimal provider utilization.
- Resolve scheduling conflicts and collaborate across departments to support efficient appointment scheduling.
- Resolve scheduling conflicts and patient access issues to maintain continuity of care and satisfaction.
OR Scheduler
NYU Langone Health
10.2022 - 03.2024
- Coordinated daily surgical case bookings while optimizing operating room resources across multiple hospital venues.
- Trained and supported scheduling staff to maintain workflow standards and departmental compliance.
- Contributed to an Epic optimization project, supporting the transition of surgical booking workflows to Cadence scheduling.
- Worked cross-functionally with surgeons, nursing, and anesthesia teams to ensure timely accommodation of add-on and emergency cases.
Administrative Coordinator
Mount Sinai Hospital—Urology
10.2020 - 10.2022
- Coordinated administrative operations for the Urology Department, supporting staff training and resource scheduling.
- Acted as liaison between clinical staff and management to address workflow challenges and operational concerns.
- Oversaw insurance verification, patient intake documentation, and data accuracy initiatives.
- Supported staff onboarding, scheduling, and departmental process improvements.
- Managed logistics for meetings, travel, and conferences and contributed to policy development.
Secretary I
NYU Langone Health- Center For Women's Health
03.2020 - 10.2020
- Provided front-office administrative support in a high-volume, fast-paced multi-specialty healthcare practice.
- Managed patient check-in/check-out, appointment scheduling, and follow-up coordination.
- Completed daily work queues while meeting productivity and accuracy benchmarks.
- Communicated effectively with providers and leadership to support patient care coordination.
Billing Representative
Mount Sinai Hospital
10.2017 - 03.2020
- Processed medical claims and ensured billing accuracy in compliance with payer guidelines.
- Followed up on denied or unpaid claims to reduce revenue loss.
- Collaborated with internal departments to resolve discrepancies and improve reimbursement outcomes.
- Maintained compliance with documentation standards, DRG updates, and rebilling policies.
Education
Bachelor of Science -
Western Governors University
06.2026
Bachelor of Science - Business Management
Western Governors University
09.2025
Skills
- Problem Solving
- Process Optimization
- Team Leadership
- Scheduling
- Patient Satisfaction
- Administrative Tasks
- Interdepartmental Collaboration
- Conflict Resolution
- Time Management
- Data Analysis
- Project Management
Timeline
Senior Medical Secretary
NYU Langone Health—Gastroenterology and Hepatology Associates
03.2024 - Current
OR Scheduler
NYU Langone Health
10.2022 - 03.2024
Administrative Coordinator
Mount Sinai Hospital—Urology
10.2020 - 10.2022
Secretary I
NYU Langone Health- Center For Women's Health
03.2020 - 10.2020
Billing Representative
Mount Sinai Hospital
10.2017 - 03.2020
Bachelor of Science -
Western Governors University
Bachelor of Science - Business Management
Western Governors University