Jonada Burson
Rockaway Park,NY
Summary
Achievement-oriented professional highly skilled in customer service and office administration. Exceptional performance in fast-paced environments, and extremely efficient in remote workspaces. A consummate customer service professional with an incredible ability to connect, build rapport and cultivate relationships with colleagues, management and clients/customers. Personable, friendly and solution-oriented with over 15+ years of experience in service and support.
Overview
20
20
years of professional experience
Work History
Senior Medical Secretary
NYU LANGONE MEDICAL CENTER
New York, NY
08.2015 - Current
- Scheduled and confirmed patient appointments and consultations, chemotherapy and other therapeutic infusions, transfusions and injections.
- Front desk check-ins, greeting of patients.
- Collection and receipt of insurance information and medical documentation from patients.
- Arrangements for patients to have scans, transportation, office consultations, treatments and laboratory visits.
- Provided support and assistance to patients in crisis.
- Collaborated with a team of 4-6 in an extremely fast paced, high-volume call center.
- Training and coaching of new hires to acclimate them to the EPIC electronic medical record system.
- Verified insurance coverage prior to treatments or procedures being performed.
Executive Assistant to the Producer
BILLIE HOLIDAY THEATRE
Brooklyn, NY
01.2004 - 02.2015
- Provided administrative assistance managing the office workflow for a busy community theater; supported the producer/director in all activities
- Implemented online ticketing and social media to improve operations.
- Ticket reconciliation.
- Researched to facilitate the dramaturgy process
- Organized, scheduled, and arranged all social events and meetings
- Contributed to the grant writing process through research, writing, and editing.
- Prepared contracts, grants, tax documents, and scripts for cast, crew, choreographers, directors, playwrights, and all such other documentation required for daily theatre operations.
- Created all promotional material to include programs, flyers and invitations.
Education
Bachelor of Science in Human Ecology -
Hampton University
Skills
- Critical and Creative Thinking
- Written and Oral Communication
- Editing
- Staff Training and Development
- Leadership
- Problem Solving
- Sales
- Customer Service / Customer Experience
- Insurance Verification
- Medical Terminology
Timeline
Senior Medical Secretary
NYU LANGONE MEDICAL CENTER
08.2015 - Current
Executive Assistant to the Producer
BILLIE HOLIDAY THEATRE
01.2004 - 02.2015
Bachelor of Science in Human Ecology -
Hampton University
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