Shatoyra Watson
Brooklyn,NY
Summary
Dependable and hardworking professional with experience in retail, customer service, hospitality, and general workplace operations. Strong communications and organizational skills with ability to work effectively with customers, and supervisors. Reliable, punctual, adaptable, and committed to providing quality service.
Overview
14
14
years of professional experience
Work History
Supervisor
Telco
Brooklyn
04.2022 - 08.2025
- Trained new employees on company policies and customer service protocols.
- Resolved customer complaints promptly, ensuring high customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Assisted customers with inquiries about products and services. by answering questions and locating merchandise.
- Maintained clean work environment through regular sweeping, dusting, vacuuming, and mopping.
- Completed transactions in an efficient manner while providing excellent customer service.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Sales Associate
TJ Maxx
Johnstown, Pennsylvania
03.2018 - 12.2021
- Collaborated with team members to ensure a clean and organized shopping environment.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Organized merchandise displays to enhance store presentation and accessibility.
- Assisted customers with product selection and provided exceptional service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Front Dest Night Auditor
Super 8 Motel
Virginia Beach, Virginia
05.2013 - 07.2017
- Managed front desk operations during night shifts at Super 8 Motel.
- Processed guest check-ins and check-outs efficiently and accurately.
- Handled reservations using hotel management software and system tools.
- Resolved guest inquiries and complaints with professionalism and courtesy.
- Prepared nightly financial reports and reconciled cash drawers accurately.
- Ensured that all paperwork was processed properly before closing out shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
Front Desk Agent
Howard Johnson
Norfolk, VA
05.2011 - 04.2013
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed room bookings and reservations using hotel management software.
- Provided information about local attractions and amenities to guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed check-ins and check-outs accurately, maintaining guest records securely.
- Communicated effectively with team members to enhance guest service experience.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
Education
Penn Foster High School Diploma
Scranton, PASkills
- Customer service
- Retail Experience
- Hospitality Experience
- Cleaning and maintenance
- Organization
- Time Management
- Dependable
- Teamwork
- Communication
References
- Charmaine Osborne 757-648-9646
- Robin Gilles 347-444-8772
Timeline
Supervisor
Telco
04.2022 - 08.2025
Sales Associate
TJ Maxx
03.2018 - 12.2021
Front Dest Night Auditor
Super 8 Motel
05.2013 - 07.2017
Front Desk Agent
Howard Johnson
05.2011 - 04.2013
Penn Foster High School Diploma