Shatryce Bowen
Executive Assistant
Wills Point,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Salesforceindustry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dealership General Manger
Prospect Street Auto & Exchange
Methuen, Massachusetts
01.2009 - 08.2022
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Master Esthetician
Alchemy Salon and Day Spa
Bedford, NH
08.2008 - 08.2009
- Developed policies and procedures for providing safe spa services.
- Advised clients on proper homecare regimens to maintain healthy skin between visits.
- Performed skin analysis and facial treatments, including microdermabrasion, chemical peels, and laser hair removal.
- Built strong relationships with customers through excellent customer service.
Esthetician
Peter's Images Salon & Day Spa
Concord
05.2006 - 08.2008
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Ensured compliance with state regulations related to sanitation and health standards.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
Senior Home Loan Originator
First Horizon Home Loans
Bedford, NH
12.2000 - 04.2006
- Analyzed borrower credit reports, income documentation and collateral information to determine risk factors associated with the loan.
- Maintained current knowledge of changing lending guidelines from government agencies such as Fannie Mae, Freddie Mac, FHA, VA, USDA.
- Coordinated closings between buyers, sellers, lenders, title companies and brokers as needed.
- Negotiated terms of loans with borrowers while adhering to all applicable laws and regulations.
Customer Service Representative
CitiFinancial Consumer Finance
Haverhill, Massachusetts
07.1997 - 08.1999
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Input data into loan origination system accurately and timely.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Prepared reports on new and existing loan activity for management review.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Master Esthetician -
Catherine Hinds Institute of Esthetics
09.2010
Esthetician -
Michael's School of Hair Design & Esthetics
05.2006
Bachelor's Degree Business Finance -
Boston University
05.2001
Skills
- Relationship building and management
- Regulatory Compliance
- Financial Services
- Financial document control
- Motivation
- Sales expertise
Certification
- Mortgage License, Ma, NH, Vermont, New York, Florida
- State of New Hampshire Board of Barbering, Cosmetology & Esthetics
- State of Massachusetts Board of Barbering, Cosmetology & Esthetics
References
- Andrew D. Hodge, Metamorphosis Fabrication, Woodville, Texas, Metal Fabricator, (409) 200-5718
- Micheal Goff, Riehl Transportation, Concord, NH, (603) 289-6612
- Monique Guay-Harrington, Northwestern Mutual Financial Network, Goffstown, NH, Financial Advisor, (603) 661-6086
- (603) 661 6086
Timeline
Dealership General Manger
Prospect Street Auto & Exchange
01.2009 - 08.2022
Master Esthetician
Alchemy Salon and Day Spa
08.2008 - 08.2009
Esthetician
Peter's Images Salon & Day Spa
05.2006 - 08.2008
Senior Home Loan Originator
First Horizon Home Loans
12.2000 - 04.2006
Customer Service Representative
CitiFinancial Consumer Finance
07.1997 - 08.1999
Master Esthetician -
Catherine Hinds Institute of Esthetics
Esthetician -
Michael's School of Hair Design & Esthetics
Bachelor's Degree Business Finance -
Boston University
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