Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaul Neuman

Monroe,New York

Summary

Proven VoIP Technician at SkyTek Telecom, adept in troubleshooting and customer service, enhanced operational efficiency through expert equipment advice and meticulous maintenance documentation.

An enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise in building customer relationships.




Overview

3
3
years of professional experience

Work History

VoIP Technician

SkyTek Telecom
12.2022 - Current


Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

  • Optimized system performance through testing and analysis.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Tested systems, noting issues and completing preventive maintenance.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Tutor, Special Needs Students

Yeshive
12.2021 - 10.2022


Managed challenging behaviors effectively by implementing clear expectations, consistent consequences, and positive reinforcement strategies within the classroom environment.

  • Enhanced learning experiences for special needs students by implementing individualized education plans tailored to their unique requirements.
  • Contributed to a positive learning environment for all students by fostering a culture of inclusivity, empathy, and respect throughout the entire school community.

Education

High School Diploma -

Yeshe Tores Moshe
Montreal
01.2019

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Troubleshooting
  • Customer interaction

Timeline

VoIP Technician

SkyTek Telecom
12.2022 - Current

Tutor, Special Needs Students

Yeshive
12.2021 - 10.2022

High School Diploma -

Yeshe Tores Moshe
Shaul Neuman