Proven VoIP Technician at SkyTek Telecom, adept in troubleshooting and customer service, enhanced operational efficiency through expert equipment advice and meticulous maintenance documentation.
An enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise in building customer relationships.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Managed challenging behaviors effectively by implementing clear expectations, consistent consequences, and positive reinforcement strategies within the classroom environment.