Shaun Burnhauser
Stafford,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Center Technician
Amazon Web Services
08.2023 - Current
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Daily work on Linux command lines.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Implemented security measures to protect sensitive information stored within the data center environment.
- Tested connectivity between various devices located within the data center using network diagnostic tools.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Break/fix work on customer servers.
Protective Intelligence
United States Secret Service
02.2019 - 08.2023
- Reviewed case files and documents to identify potential leads in investigations.
- Conducted interviews with witnesses, victims and suspects to obtain information relevant to investigations.
- Investigated suspicious activities by conducting covert surveillance operations.
- Interviewed law enforcement personnel regarding ongoing investigations.
- Utilized computer databases to research individuals associated with cases being investigated.
- Collaborated with other agencies in joint task forces to investigate complex crimes.
- Assisted in the execution of search warrants at properties related to criminal activities.
- Provided testimony during trial proceedings as an expert witness on criminal investigations.
Police Officer
Virginia Beach Police Department
06.2015 - 02.2019
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Provided testimony in court when necessary concerning investigations conducted.
Education
Associate of Applied Science - Criminal Justice
Northampton Community College
Bethlehem, PA12.2014
High School Diploma -
Mahanoy Area High School
Mahanoy City, PA06.2006
Skills
- Maintenance and Repairs
- Hardware Diagnostics
- IT Support
- Procurement
- Report Preparation
- Interrogation Skills
- Undercover Investigations
- Data Review
- Research Abilities
- Evacuation Planning
- Compliance Assessment
- Interviewing Witnesses
- Risk Analysis
- Skilled Interrogator
- Background Checks
- Linux skills
- System monitoring
- Networking
- Scripting
Certification
- CompTIA A+ Certification
- Peer support certification
- Physical Fitness Coordinator certification
- Untied States Secret Service basic academy
- Federal Law Enforcement basic academy
Timeline
Data Center Technician
Amazon Web Services
08.2023 - Current
Protective Intelligence
United States Secret Service
02.2019 - 08.2023
Police Officer
Virginia Beach Police Department
06.2015 - 02.2019
Associate of Applied Science - Criminal Justice
Northampton Community College
High School Diploma -
Mahanoy Area High School
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