SHAUN DUNCAN
Marshfield,MO
Summary
Results-driven management professional with 20 years of experience maximizing profit potential for large scale businesses through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines.
Overview
20
20
years of professional experience
Work History
General Manager
Copart Auto Auctions
Rogersville, MO
02.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Loves Travel Stop
Strafford, MO
09.2021 - 02.2023
- Manage day to day operations, of $40+ million dollars in annual sales volume
- Manage 60+ team members across 3 different specialty businesses, ie.. Store, Truck Care Center, and Restaurant.
- Monitor and manage operational costs.
- Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of operational support staff in accordance with company policies.
- Cultivate excellent customer relations
Co-Owner/Operator/HVAC/Plumbing Service Technician
RW Residential Services
Anaheim, CA
09.2018 - 07.2021
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Provided exceptional customer service to customers, increasing customer loyalty, and revenue by 25%, strictly through customer referrals.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues 40%.
- Received inbound calls, set appointments, provided estimates, closed sales, processed payments
Service Operations Manager
CarMax
Ontario, CA
05.2016 - 09.2018
- Provide Leadership support to a staff of 200+ associates.
- Perform comprehensive Human Resource support to 200+ associates.
- Manage and lead supervisors to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.
- Communicate expectations and provide developmental feedback to associates.
- Participate and make recommendations in the screening/hiring and development of associates.
- Maintain key performance measures.
- Learn, participate and execute continuous improvement efforts.
- Assist with the development and execution of operational task.
- Provide support to sales, business office and purchasing teams when needed.
- Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines.
- Handle customer concerns in a quick, efficient, and friendly manner.
Training Manager
Michaels Southern California
01.2008 - 05.2016
- Merchandising Bank deposit procedures Staff training and development Opening and closing procedures Situational Leadership, Trained and Mentored 30+ District Managers, Store Managers and Assistant Store Managers District Captain - Lead 9 of 10 negatively performing stores to positive comps in 6-8 months, in specialty businesses, Custom Framing, and Custom Floral, Class Programs ACE Manager - Fixed and stabilized 5 operationally broken stores Increased West Coast Flag Ship Store's sales volume by +$1,000,000, in 14 months, through improved merchandising initiatives, and excellent customer relations 2011 Exceeded annual sales plan +12% (actual +10%, plan -2%) 2014 Removed 3 High Shrink Stores from S.O.S.
- 1 Customer Service Score in Zone 2014 (Michaels) #1 Customer Service Score in Zone 2011 (Michaels) Store of the year award 2014 (Michaels) Store of the year award 2011 (Michaels) Scored 95% Loss Prevention Store Audit (Michaels.
Store Manager
Michaels Stores Inc
Mission Viejo, CA
04.2004 - 05.2016
- Regarded as an elite manager in the Zone, by turning operationally broken stores, into very profitable high volume stores, in a short period of time, having a keen knowledge of retail business, while effectively developing rapport with customers.
- Operated multiple variations of stores, small footprint, large footprint, generating over $5 million to $10 million dollars in annual revenue, while controlling all inventory, (50,000+ skus) expenses, shrink, payroll, ect., improved bottom line.
- Drove business development by cultivating strong customer relationships and giving benefit-oriented sales presentations to generate revenue.
- Oversaw all business operations for store, including customer service, sales, strategic planning, policy development, financial administration, and inventory control.
- Consistent track record of managing team of 40 to 150 employees for optimal productivity.
- Lead recruitment and training for store employees to drive business development.
- Piloted a number of company culture changing initiatives, and provided corrections & feedback, prior to rolling out to 1200+ stores in the chain.
- Selected as an ACE Manager, and sent on multiple assignments to repair operationally broken stores, and stabilize until a new Store Manager was in place.
- Operated the West Coast flag ship store, #2 highest volume store in the chain, in Los Angeles, California.
- Increased top line sales revenue by $1 million dollars, in 14 months, through effective merchandising, inventory control, shrink reduction, and excellent customer service.
- Selected as the official Training Manager for all Michaels Southern California Management recruits.
- Trained, and developed 30+ successful District Managers, Store Managers, and Assistant Stores Managers, all excelling in their current positions.
- Excelled in the role of District Captain to revitalize the district's under performing areas, and specialty businesses.
- Worked directly with under performing stores, and guided them to trend reversals by year end.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Education
HVACR Certification - HVACR
Penn Foster Career School
Scranton, PA2017
ACE Manager training program- Michaels -
2011
Store Management Certified Trainer Program Michaels -
2008
Associate Degree - Information Technology
ITT Technical Institute
Anaheim, CA2001
Skills
- Driving Sales
- Stocking and Replenishing
- Merchandising Knowledge
- Shrink awareness & prevention
- Operational Excellence
- Workload Management
- Inventory Management (50,000 skus)
- Multi-unit experience (10 stores)
- 18 years of in depth specialty business experience
- Excellent customer service skills
- Team leadership and coaching
- Training and Development
Timeline
General Manager
Copart Auto Auctions
02.2023 - Current
Operations Manager
Loves Travel Stop
09.2021 - 02.2023
Co-Owner/Operator/HVAC/Plumbing Service Technician
RW Residential Services
09.2018 - 07.2021
Service Operations Manager
CarMax
05.2016 - 09.2018
Training Manager
Michaels Southern California
01.2008 - 05.2016
Store Manager
Michaels Stores Inc
04.2004 - 05.2016
HVACR Certification - HVACR
Penn Foster Career School
ACE Manager training program- Michaels -
Store Management Certified Trainer Program Michaels -
Associate Degree - Information Technology
ITT Technical Institute