Tanna Perry

• Led a multimillion-dollar center, opening a new center- supporting from the ground up
• Develops and maintains KPIs to monitor performance and identify areas for improvement.
• Working monthly with center accountants to review and collaborate on deferred revenue.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented successful business strategies to increase revenue and target new markets.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Used change methodologies to increase sales and led projects for increased productivity.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Performed sales consultations and educated clients on products and services.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Consulting and educating patients about vision solutions (glasses, contact lenses).
• Manage processes and operating systems in customer service, patient care, performance management, and center profitability.
• Manage consistent KPI metrics and sales goals; ensure timely reporting of all key performance metrics.
• Lead performance meetings with center staff to ensure they are knowledgeable of current goal standards and center performance guidelines.
• Oversee cash management and loss prevention of center's daily operations.
• Coach staff on performance and professional development skills, holding staff to the highest standards of accountability, operational excellence, and professionalism.
• Center Overall Quarter Completion.

Q1-> 103% to goal

Q2-> 102% to goal

• Consulting and educating patients about vision correction solutions.
• Manage processes and operating systems in customer service, patient care, performance management, and center profitability
• Manage consistent KPI metrics and sales goals; ensure timely reporting of all key performance metrics
• Lead performance meetings with center staff to ensure they are knowledgeable of current goal standards and center performance guidelines
• Act as a liaison between the surgeon, doctor, and medical staff.
• Oversee cash management and loss prevention of center's daily operations.
• Coach staff on performance and professional development skills, holding staff to the highest standards of accountability, operational excellence, and professionalism.
• Training all new Center Managers and staff hired within the region.
• Center Overall Conversion.

2016 -> 39% conversion

2017 -> 44% conversion

2018 -> 50% conversion

2019 -> 53% conversion

Maintaining top 3 in the company in conversion 2018-2020