Shaun Duncan
Sonoma,CA
Summary
Supported Living Services professional seeking the opportunity to provide high quality supports for individuals with varied needs. Demonstrable expertise enhancing program performance by optimizing strategy and empowering staff. Long-standing, positive relationships with counterparts at Golden Gate Regional Center. Prepared to make an immediate, positive impact by developing support plans, implementing customized programming, and promoting growth for individuals with diverse backgrounds, abilities, experiences, and acuity levels.
Overview
29
29
years of professional experience
Work History
Lead Supervisor, Supported Living Services
Inclusion Services
01.2019 - Current
- Coordinated the provision of services for individuals with dual diagnoses of mental health disorders and intellectual disabilities.
- Implemented the appropriate supports for clients' medical, housing, training, life skills, and personal care needs.
- Accessed the full spectrum of available resources through research, advocacy, and strong leadership.
- Facilitated client independence by integrating adaptive technology into support activities.
- Built a culture of excellence through quality assurance, process improvement, staff supervision, regulatory compliance, and budget management strategies.
- Used non-aversive techniques, including positive reinforcement and behavior modeling, to encourage client participation in planned activities.
- Educated families and communicated with caregivers to ensure seamless continuity of client care.
- Cultivated strong support networks by cultivating relationships with families, care providers, internal / external partners, and community resources.
Director of Day Programs
Casa Allegra Community Services
01.2015 - 01.2018
- Directed administrative functions associated with Adult Community Services.
- Designed and implemented programming that provided clients with access to continuing education, employment, volunteering and community engagement.
- Developed internal policies, processes, and procedures in compliance with DDS regulations.
- Increased revenue by expanding the client base, and transitioning to a 1:1 staff ratio for specialized services.
- Optimized talent acquisition, professional development, performance management, and corrective action strategies to build a successful employee culture.
- Drove operational efficiency by managing schedules, timekeeping, PTO requests, vehicle maintenance, expense reimbursement, and other administrative functions in meticulous detail.
- Assessed clients and wrote Individual Support Plans (ISP) to improve their physical and emotional wellbeing.
- Produced detailed reports on the progress of clients living in ICF / DD-H homes.
- Protected organizational solvency by controlling costs, judiciously allocating resources, and maintaining strict compliance with grant requirements.
- Managed clients' financial tasks, including income records, monthly SSI reporting, and state / federal tax filing.
Supervisor, Drop-In Services
St. Vincent De Paul
01.2014 - 01.2015
- Coached, trained, and mentored a team of counselors to provide comprehensive case management for 70 homeless men and women.
- Implemented support and advocacy services for individuals coping with a variety of mental and behavioral health challenges, intellectual disabilities, chronic illnesses, and traumatic events.
- Customized programming to meet the needs of clients with diverse backgrounds, life experiences, abilities, and acuity levels.
Senior Manager, Supported Living Services for Marin County
Lifehouse Agency
01.1998 - 01.2014
- Managed the Sweetwater pilot program for autistic adults, while continuing to oversee operation of the SLP 2, Senior SLP, and Hamilton Fields programs.
- Served as the sole program strategist during all 16 years of tenure, with accountability for securing new clientele, liaising with external counterparts, and briefing the Board on challenges, opportunities, and trends.
- Collaborated with an autism specialist to customize programming for 16 clients in a live-in facility, plus two who lived independently.
- Liaised with multidisciplinary clinical staff, healthcare providers, ancillary agencies and GGRC social workers to address client issues.
- Helped elevate organizational capabilities by participating in management meetings, procedural task forces, and specialized subcommittees.
- Evaluated program quality, identified opportunities for positive change, and implemented evidence-based transformational strategies.
- Strengthened the agency's reputation for excellence by attending professional events and community activities.
Education
Extension Coursework in Drug and Alcohol Counseling -
University of California
BerkeleyBachelor-level Studies - Social Work and Early Childhood Education
San Francisco State
San FranciscoProfessional Recognition
Three-time Employee of the Year; Lifehouse Agency
Timeline
Lead Supervisor, Supported Living Services
Inclusion Services
01.2019 - Current
Director of Day Programs
Casa Allegra Community Services
01.2015 - 01.2018
Supervisor, Drop-In Services
St. Vincent De Paul
01.2014 - 01.2015
Senior Manager, Supported Living Services for Marin County
Lifehouse Agency
01.1998 - 01.2014
Extension Coursework in Drug and Alcohol Counseling -
University of California
Bachelor-level Studies - Social Work and Early Childhood Education
San Francisco State