Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Duran

Tampa,FL

Summary

Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Spottke Insurance Group LLC
10.2022 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.

Subrogation Specialist

Thomas George Associates
10.2016 - 11.2021
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Negotiated with other involved parties to arrange settlements for maximum results.

Education

License - Insurance Agent

Professional Career Institute
Clearwater, FL
09.2022

Associate of Science - Criminal Justice

Bronx Community College of The City University of New York
The Bronx, NY
06.2015

Skills

  • Oral and Writing Communication
  • New Client Acquisition
  • Customer Service and Assistance
  • Insurance Claim Regulations
  • Insurance Practices
  • Claims Reporting Systems
  • Client Account Management
  • Premium Collection
  • Update Records
  • Negotiation
  • Agent Support

Timeline

Insurance Agent

Spottke Insurance Group LLC
10.2022 - Current

Subrogation Specialist

Thomas George Associates
10.2016 - 11.2021

License - Insurance Agent

Professional Career Institute

Associate of Science - Criminal Justice

Bronx Community College of The City University of New York
Shaun Duran