Shaun Gordon
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record in machine operation and sales, notably at Diversified Service Partners. Skilled in Microsoft Excel and demonstrating exceptional interpersonal skills, I have successfully trained employees, enhanced customer engagement, and ensured safety compliance. Achieved significant improvements in operational efficiency and customer satisfaction.
Dependable and hard-working individual with practical mindset and strong attention to detail. Adept at understanding machinery operations and maintaining safety protocols, while possessing technical skills in equipment maintenance and troubleshooting. Committed to ensuring efficient production processes and contributing to team success.
Overview
13
13
years of professional experience
Work History
Machine Operator
Diversified Service Partners
Hallandale, FL
10.2023 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Load and unload FPL light material from trailers using a forklift.
- Trained new employees on proper machine operation.
- Ensuring adherence to company standards and safety guidelines while operating machines in FPL substations.
- Operating straight trucks to haul FPL light material.
Sales Associate
Wisynco Group
St Catherine, Jamaica
01.2016 - 01.2021
- Responsible for providing a complete and exceptional service experience for customers.
- Identity, engage and covert prospective customers into active customers.
- Handling cash transactions efficiently while adhering to company cash handling policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Claims Interpretation Specialist
Hinduja Global Solutions
Kingston, Jamaica
01.2014 - 11.2016
- Interpret claims information.
- Provide information requested by customers and acted as interface between clients and company.
- Utilized indirect interaction to develop rapport with customers and learnt interpersonal skill to attract such.
- Advise providers / doctors of members insurance benefits information.
- Report and follow up on claims that have been escalated to supervisor on duty.
Engagement Specialist
Accent Marketing Jamaica
Kingston, Jamaica
09.2011 - 02.2014
- Using the Membership Processing System (MARS) to guide telephone clientele through enrollment, renewal, upgrading and cancellation processes of the BJ’s group.
- Engaging the Accelerator application to assist members with making online purchases smoothly.
- Facilitate the return of online purchases when required.
- Act as liaise between BJ’s Regional and General.
Education
Associate Degree In Business Administration -
Portmore Community College
Portmore, Jamaica 07.2006
Mona High School
Kingston, Jamaica 06.2002
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Computer skills
- Forklift and pallet jack operation
- Materials management
- Safety compliance
Timeline
Machine Operator
Diversified Service Partners
10.2023 - Current
Sales Associate
Wisynco Group
01.2016 - 01.2021
Claims Interpretation Specialist
Hinduja Global Solutions
01.2014 - 11.2016
Engagement Specialist
Accent Marketing Jamaica
09.2011 - 02.2014
Associate Degree In Business Administration -
Portmore Community College
Mona High School