Shaun Heaphy
Hyde Park,NY
Summary
Experienced customer facing representative with a strong background in health advocacy. Exhibits strong empathy and listening skills that help with serving members in achieving the results they require. Experienced with working in a remote setting with the ability to navigate multiple monitors at one time while being able to utilize multiple tools to reach needed information.
Overview
21
21
years of professional experience
Work History
Health Advocate
UnitedHealthcare
Kingston, NY
06.2023 - 05.2025
- Facilitated communication between patients and healthcare providers.
- Coordinated resources and services for patient care needs.
- Educated patients on available health programs and benefits.
- Advocated for patient rights and access to necessary services.
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Managed many health plan-related calls in fast-paced call center environment.
Medical Courier
Horizon Holdings
Pleasant Valley, NY
10.2019 - 06.2023
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Alerted customers to weather-related pickup or delivery delays.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Maintained adherence to stringent delivery deadlines.
- Documented items transported, recipient information and problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Inventory Specialist
JCPenney
Poughkeepsie, NY
11.2009 - 06.2019
- Performed scheduled inventory counts and supply audits.
- Coordinated inventory, stocking and ordering.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Analyzed production records and compared data to physical store inventory for accuracy or irregularities.
- Promoted transparency by providing shipment status to sales representatives and supervisors.
- Complied with policies and proper procedures to meet occupational safety and health standards.
- Maintained stocking areas to adjust volumes and storage requirements driven by production activity.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated packaging, shipment and return of materials due to defect or damage.
- Ran routine audits to analyze and highlight critical issues and opportunities to improve stock accuracy.
- Verified pricing and computed product totals to complete detailed invoices.
- Maintained records tracking adjustments, pallet audits and inventory errors.
- Entered information into system to update status reports.
Technician
IBM
Hopewell Junction, NY
04.2004 - 03.2008
- Followed safety practices to safeguard against injury and damage to property.
- Used bolts, rivets and screws to fasten parts.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Restored product condition using proven techniques.
- Inspected and validated repairs before delivery.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Operated various diagnostic tools to determine repair plans.
Education
Associate of Arts - Criminal Justice
Dutchess Community College
Poughkeepsie, NY06.2002
Skills
- HIPAA compliance
- Decision-making
- Relationship building
- Troubleshooting
- Able to multitask
- Reliable & trustworthy
- Customer service
- Versed in health insurance terminology
Timeline
Health Advocate
UnitedHealthcare
06.2023 - 05.2025
Medical Courier
Horizon Holdings
10.2019 - 06.2023
Inventory Specialist
JCPenney
11.2009 - 06.2019
Technician
IBM
04.2004 - 03.2008
Associate of Arts - Criminal Justice
Dutchess Community College