Shaun James
Forest City,NC
Summary
Enthusiastic worker effective in translating senior management directives into successful policies. Offer proven skills in policy enforcement, administrative recordkeeping, and scheduling honed over progressive career in military settings. Systematic about approaching every issue to both correct short-term problems and improve long-term performance. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Army
06.2019 - 06.2020
- Oversaw work of 5+ employees each day, monitoring activities and assigning tasks to cover demands.
- Focused employees on important tasks such as maintenance and job training, prioritizing work to accomplish daily goals.
- Improved team performance by offering direction and hands-on support.
- Verified employee performance, checking each job and retraining or disciplining to correct problems.
- Protected team members from unnecessary risks by mandating use of protective equipment.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Supported 50 personnel with phones, computers, printers, and network connectivity.
- Provided maintenance and troubleshooting on all hardware and re-imaged software with latest drivers and operating systems.
Help Desk Manager
Army
04.2016 - 04.2019
- Set specifications for new systems and updates, factoring in input from management, staff and users.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
- Maintained detailed records of daily support activities and resolutions.
- Oversaw daily performance of computer systems.
- Improved user performance by training each in hardware and software use.
- Helped users via telephone to diagnose and triage problems.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Managed domain and outlook accounts for all supported personnel.
IT Specialist
Army
09.2012 - 03.2016
- Managed system performance by monitoring operations and correcting routine issues.
- Helped users via telephone to diagnose and triage problems.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Kept all areas clean, organized and in line with company professional standards.
- Troubleshot problems and developed successful solutions.
Education
Some college - Information Technology
Purdue Global University
Remote05.2025
High school diploma - undefined
Maynard high school
Maynard, AR05.2011
Skills
- Customer service
- Software troubleshooting
- Time management
- Help Desk
- Policy enforcement
- Active Directory
- Performance evaluation
- Customer relations
- Supervising experience
- Task prioritization
- Attention to detail
- Goal oriented
Certification
Driver's License
Timeline
Supervisor
Army
06.2019 - 06.2020
Help Desk Manager
Army
04.2016 - 04.2019
IT Specialist
Army
09.2012 - 03.2016
High school diploma - undefined
Maynard high school
Some college - Information Technology
Purdue Global University
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