Vanessa Delichote
National City,CA
Summary
Bilingual professional with 10+ years of experience in hospitality, gaming operations, customer service, and remote CX support. Skilled in handling sensitive accounts, resolving complex issues, and collaborating across fraud, payments, engineering, and VIP teams. As the Founder of Tents of Hope, led humanitarian relief operations, coordinated medical evacuations, and managed fundraising efforts. Recently completed Home Care Professional certification.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Founder & Humanitarian Coordinator
Tents of Hope
San Diego, California
12.2023 - Current
- Founded and led Tents of Hope, a grassroots humanitarian initiative delivering emergency relief and shelter support to displaced families affected by the Gaza crisis
- Provide direct leadership, task delegation, and strategic oversight for a field team on the ground to ensure smooth, secure, and coordinated local aid operations.
- Managed complex cases and tailored daily aid for dozens of families experiencing severe displacement, illness, malnutrition, and crisis conditions.Delivered essential aid to affected communities during emergencies, ensuring timely access to resources and support
- Planned tent distribution and emergency relief supply operations.
CX Agent (Remote)
DraftKings
Las Vegas, NV
10.2021 - 01.2023
- Applied DraftKings procedures to handle payment, bonus, and login concerns.
- Assisted sportsbook users with account access, wagering questions, and platform navigation
- Verified customer identities to ensure compliance with security protocols. for compliance, security, and account protection
- Documented support cases in DraftKings systems and updated customer records
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Guest Services Agent-Call Center
Caesar's Entertainment
Las Vegas, NV
08.2015 - 09.2016
- Assisted Caesars Entertainment guests with reservations, account questions, and property information.
- Resolved guest concerns using company service standards and escalation procedures.
- Coordinated with hotel, casino, and restaurant teams to support guest service needs.
- Documented guest interactions and service requests in internal tracking systems.
- Explained rewards program benefits and account updates to guests clearly.
Rewards Club Center Agent
Mandalay Bay Hotel & Casino
Las Vegas, NV
03.2015 - 04.2015
- Assisted members in redeeming rewards through casino loyalty systems, enhancing guest satisfaction.
- Verified guest identification, payment details, and special access requests.
- Handled VIP arrivals, special accommodations, and late checkout arrangements.
- Coordinated with front desk, housekeeping, and concierge teams on guest requests.
- Directed guests to dining, entertainment, and resort amenities across Mandalay Bay.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Rewards Club Center Agent
Golden Nugget Hotel & Casino
Las Vegas, NV
08.2013 - 02.2015
- Supported guest account management by posting points and adjusting credits to keep rewards records accurate across casino and hotel platforms.
- Handled VIP arrivals, special accommodations, and late checkout arrangements.
- Resolved guest concerns using hotel policies and property service standards.
- Coordinated with front desk, housekeeping, and concierge teams on guest requests.
- Directed guests to dining, entertainment, and resort amenities.
Rewards Club Center Agent
The D Hotel
Las Vegas, NV
04.2013 - 06.2013
- Improved guest satisfaction through accurate processing of reward redemptions in casino loyalty systems.
- Strengthened guest experience by clearly explaining member benefits and resolving service issues with care and discretion.
- Protected guest standards by resolving concerns according to hotel policies and property service guidelines.
- Delivered seamless VIP arrivals, special accommodations, and late checkout arrangements.
Luxury Sales Associate
Macy's
Las Vegas, NV
10.2012 - 04.2013
- Served Macy's luxury shoppers with personalized product guidance and styling support.
- Presented premium merchandise to match Macy's visual standards and brand image.
- Processed sales transactions using Macy's point-of-sale system and payment methods.
- Maintained fitting rooms and luxury displays on Macy's sales floor.
- Supported replenishment of premium inventory and organized merchandise for availability.
Social Media Coordinator/Customer Support
C.Luce Fashion Brand
Los Angeles, CA
01.2012 - 02.2013
- Managed social media calendar for C.Luce fashion campaigns and product launches.
- Wrote captions aligned with C.Luce brand voice and fashion style.
- Reviewed platform analytics for C.Luce social media performance and reporting.
- Engaged with and responded to online audience through relevant comments.
- Collaborated with design and marketing teams on photoshoot content.
- Posted new content for products and services when managing marketing and release calendars.
Education
Home Care Professional - patient care, safety, hygiene, basic health support
Smart Horizons Career Online Education
San Diego, CA10-2026
High School Diploma -
Smart Horizons Career Online Education
San Diego, CA10-2026
Skills
- Call Center Hotel
- Front Desk Etiquette
- Home Care Professional Certified
- Advanced in hotel software: LMS,Opera,HotSOS and Matrix
- Multitasking and organization
- Sales expertise
- Showroom displays
- Customer service expert
Languages
- Japanese (conversational-Basic)
- Castillian/Spanish (fluent in reading/written/spoken)
- English (first language-fluent)
Awards
Scholarship Recipient, Smart Horizons Career Online Education, 01/01/25, 02/28/26
Volunteer Experience
Humanitarian Advocate, Founded and lead Tents of Hope, a grassroots humanitarian initiative providing emergency relief to displaced families affected by the Gaz crisi . sSupported 40+ families since launching the organization in January by delivering life-saving emergency kits including food, shelter materials, and essential supplies.
Certification
- Home Care Professional
Timeline
Founder & Humanitarian Coordinator
Tents of Hope
12.2023 - Current
CX Agent (Remote)
DraftKings
10.2021 - 01.2023
Guest Services Agent-Call Center
Caesar's Entertainment
08.2015 - 09.2016
Rewards Club Center Agent
Mandalay Bay Hotel & Casino
03.2015 - 04.2015
Rewards Club Center Agent
Golden Nugget Hotel & Casino
08.2013 - 02.2015
Rewards Club Center Agent
The D Hotel
04.2013 - 06.2013
Luxury Sales Associate
Macy's
10.2012 - 04.2013
Social Media Coordinator/Customer Support
C.Luce Fashion Brand
01.2012 - 02.2013
Home Care Professional - patient care, safety, hygiene, basic health support
Smart Horizons Career Online Education
High School Diploma -
Smart Horizons Career Online Education