Shaun mcmullan
Orange,CA
Summary
Retail sales consultant specializing in customer service and product knowledge. Demonstrated success in enhancing customer experiences and driving sales through effective communication and problem-solving skills. Proven track record of engaging interactions that lead to increased customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
pet food express
Laguna Hills, California
08.2024 - 09.2026
- Assisted customers in selecting appropriate pet food and supplies.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Educated clients on pet nutrition and product benefits.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Responded to customer inquiries with knowledgeable advice.
- Trained new staff on customer service standards and product knowledge.
- Maintained organized and attractive merchandise displays.
- Monitored inventory levels and restocked shelves.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled returns and exchanges in accordance with established policies and procedures.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Provided support for fellow associates during periods of high customer traffic.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with team members to enhance store operations.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Promoted complementary products during customer interactions. and services to increase average transaction value.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Processed online orders for delivery or pickup at retail location.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Shop Employee
reptile island
Yorba Linda, California
04.2021 - 02.2023
- Assisted customers in selecting appropriate reptiles and supplies.
- Educated customers on proper care for various reptile species.
- Operated point-of-sale system for transactions and returns efficiently.
- Performed cashier duties such as processing sales transactions, handling returns, and answering customer questions regarding payment methods.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted product demonstrations to enhance customer understanding of merchandise.
- Maintained cleanliness and organization of reptile habitats and store displays.
- Monitored animal health and reported concerns to management promptly.
- Assisted customers with loading purchased items into their vehicles.
- Answered phone calls promptly and directed calls appropriately.
- Restocked merchandise neatly on shelf displays after each purchase transaction.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Store Associate
superpets
Orange, California
09.2019 - 03.2020
- Provided exceptional customer service during peak hours.
- Assisted customers in product selection, enhancing their shopping experience.
- Informed customers about pet care products and services, promoting informed purchasing decisions.
- Interacted positively with customers to foster a welcoming environment. with each customer, providing professional, and polite support for sales and service needs.
- Operated cash register, ensuring efficient transaction processing.
- Created organized and visually appealing displays to attract customer attention.
- Stocked shelves with pet supplies and merchandise to optimize inventory.
- Ensured the cleanliness and tidiness of the store.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06-2018
Skills
- Point-of-sale operation
- Point-of-sale system
- Cash management
- Inventory management
- Stock replenishment
- Sales optimization
- Product knowledge
- Visual merchandising
- Retail merchandising expertise
- Product merchandising
- Customer engagement
- Product recommendations
- Upselling strategies
- Sales expertise
- Customer service
- Building rapport
- Customer satisfaction
- Problem solving
- Effective communication
- Verbal communication
- Time management
- Trend awareness
- Technical skills
- Team collaboration
- Teamwork
- Teamwork and collaboration
- Retail merchandising expertise
- Teamwork and collaboration
Work Preference
Work Type
Full TimeLocation Preference
On-SiteLocation: Orange, CA
Open to relocation: Yes
Timeline
Retail Sales Consultant
pet food express
08.2024 - 09.2026
Shop Employee
reptile island
04.2021 - 02.2023
Store Associate
superpets
09.2019 - 03.2020
High School Diploma -
Villa Park High School