Shaun Msomi

• New acquisition sales broadband UK Mobile sales UK TV sales UK identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

• QUALITY ASSURANCE Evaluating the quality of customer interactions and ensuring that all regulatory requirements were met analyzing customer calls and providing feedback to improve service quality carefully listening to recorded conversations, identifying areas for improvement developed a keen eye for detail and honed my analytical skills

Assisted elderly clients with activities of daily living, including bathing, dressing, grooming, and toileting, while maintaining their dignity and privacy.

* Prepared nutritious meals in accordance with dietary restrictions and preferences, promoting overall health and wellbeing.

* Managed medications and administered reminders, ensuring proper dosage and adherence to prescribed schedules.

* Provided companionship and engaged in conversation, fostering mental and emotional health for clients.

* Accompanied clients to appointments and on outings, providing transportation and mobility assistance as needed.

* Maintained clean and organized living environments through light housekeeping and laundry tasks.

* Developed and implemented individualized care plans in collaboration with family members and medical professionals.

• Handling customer inquiries and complaints Collaborating with a team to improve customer satisfaction Dealing with difficult customers and managing conflicts Discussion on strategies employed to de-escalate conflicts and maintain professionalism