Shaun Nilsen
DesMoines
Summary
Dynamic service advisor with a proven track record in complaint resolution, client rapport, and workflow management. Committed to enhancing service delivery and driving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Service Advisor
United Fleet
01.2026 - Current
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments and managed customer inquiries efficiently.
- Provided support to technicians by ensuring timely availability of parts and tools.
- Executed follow-up communications to ensure customer satisfaction post-service.
Lead Service Advisor
Westside Auto Pros
01.2025 - 12.2025
- Led team in delivering exceptional customer service and resolving client inquiries efficiently.
- Trained and mentored junior advisors on service processes and best practices.
- Implemented workflow improvements that enhanced service delivery times and customer satisfaction.
- Managed scheduling for service appointments, optimizing technician availability and resource allocation.
- Helped other service advisors provide service to their customers
Assistant Shop Manager
Karl Kustoms
01.2024 - 12.2024
- Assisted in managing daily shop operations to ensure smooth workflow and customer satisfaction.
- Supported inventory management by tracking stock levels and coordinating reorders as needed.
- Developed staff schedules to optimize coverage during peak business hours.
- Trained new employees on shop policies, procedures, and customer service standards.
- Managed multiple employees in Paint, Body, Repairs, Restoration
- Built estimates for customer cars, through visions of customers
Service Advisor
Westside Auto Pros
09.2018 - 12.2023
- Assisted customers in navigating service options and scheduling appointments efficiently.
- Provided detailed information on vehicle maintenance and repair services to enhance customer understanding.
- Coordinated with technicians to ensure timely completion of services, optimizing workflow processes.
- Developed strong relationships with clients, fostering trust and increasing customer retention rates.
Shop Manager
Haverkamp Properties (Aamco)
01.2010 - 07.2018
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on best practices for customer engagement and operational procedures.
- Implemented inventory management systems to streamline stock tracking and reduce excess.
- Developed training programs to enhance team skills and improve overall performance metrics.
- Ran all daily business of shop
Financial Advisor
JP Morgan
03.2004 - 10.2009
- Advised clients on investment strategies and financial planning to achieve long-term goals.
- Analyzed market trends to provide informed recommendations for portfolio adjustments.
- Developed and maintained strong relationships with clients, ensuring personalized service and support.
- Led comprehensive financial assessments to identify client needs and tailored solutions accordingly.
- Obtained Series 6,63,65,7 financial licenses
Education
High School Diploma -
Lawrence High School
Lawrence, KSAssociate Degree in Finance And Accounting - Finance And Accounting
Johnson County Community College
Overland Park, KS05-2001
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Service scheduling
- Performance goals
- Workflow management
- Client rapport
- Customer retention
- Sales expertise
Timeline
Service Advisor
United Fleet
01.2026 - Current
Lead Service Advisor
Westside Auto Pros
01.2025 - 12.2025
Assistant Shop Manager
Karl Kustoms
01.2024 - 12.2024
Service Advisor
Westside Auto Pros
09.2018 - 12.2023
Shop Manager
Haverkamp Properties (Aamco)
01.2010 - 07.2018
Financial Advisor
JP Morgan
03.2004 - 10.2009
High School Diploma -
Lawrence High School
Associate Degree in Finance And Accounting - Finance And Accounting
Johnson County Community College