Shaun Randolph
Tallahassee
Summary
Proven in enhancing operational efficiency at the Florida Department of Law Enforcement, I excel in database management and interpersonal communications. My expertise spans accurate record-keeping and fostering positive relationships, ensuring a seamless workflow and heightened customer satisfaction. With a knack for technology and a commitment to excellence, I consistently deliver results beyond expectations.
Overview
7
7
years of professional experience
Work History
OPS Criminal Justice Information Examiner
Florida Department Of Law Enforcement
2021.07 - Current
- Tasked with searching fingerprint cards sent from various counties throughout the state of Florida to ensure that arrests were properly inputted into the criminal history database
- Responsible for inputting arrests that were not entered into the criminal history database, classified as "Missing Arrest"
- Charged with double checking the work of other employees who entered missing arrests to making sure the information was entered accurately
- Responsible for various tasks around the office requested by the managers including simple tasks such as fingerprint boxes and miscellaneous papers to the proper disposals
OPS Criminal Justice Information Examiner
Florida Department Of Law Enforcement
2019.11 - 2021.07
- Responsible for answering phone calls from various firearm dealerships throughout Florida inquiring about preliminary background checks for people looking to purchase firearms
- Responsible for inputting personal information necessary for preliminary background checks from firearms dealers for people attempting to purchase firearms
- Responsible for researching initial background checks for the purchase of firearms to determine whether or not they were approved for said purchase
Afterschool Teacher
Arts After School
2018.09 - 2019.11
- Responsible for the care and supervision of children during class activities
- Worked partially in special education, observing, monitoring and providing a safe, healthy and educational environment for all children's play activities
- Organized and supervised games and fun recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Responsible for picking up afterschool students from various schools across Leon County and dropping off at Arts After School.
Office Manager/ Instructor
Powermill Training Academy
2017.08 - 2018.09
- In charge of opening and closing the office after sporting events held at the facility.
- Provided help running baseball training camps and training in various other aspects.
- Established relationships with parents and children to ensure the best possible experience at the facility.
- Boosted player performance by providing individualized support and targeted feedback.
- Worked in customer service, managing the front desk, answering phone calls, providing information to guests, checking in and out for training, etc.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05.2019
Skills
- A great deal of experience in customer service providing assistance and support to satisfied clients across many work fields
- Strength in working with technology having worked in and out of state offices using several different software and computer systems
- Experience in supervision from children to other coworkers rising to the occasion when tasked to take charge of situations
- Skills in building relationships and healthy, safe and productive environments for all participants
- Several years of experience in accurately filing, running and reviewing reports; running, reviewing and verifying background checks; organizational administrative work
- Experience in training others, providing them the education needed patiently and eagerly in a healthy and positive environment
- Skills in planning, coordinating, and carrying out group activities in a safe, healthy and productive way
Accomplishments
- CJIS Star Certificate of Appreciation for going above and beyond in providing assistance to move and return equipment, boxes, and furniture in preparation for office upgrades
- Florida Department of Law Enforcement Superior Unit Citation in recognition of superior performance and dedicated service to the Firearm Purchasing Program throughout the COVID-19 pandemic
Timeline
OPS Criminal Justice Information Examiner
Florida Department Of Law Enforcement
2021.07 - Current
OPS Criminal Justice Information Examiner
Florida Department Of Law Enforcement
2019.11 - 2021.07
Afterschool Teacher
Arts After School
2018.09 - 2019.11
Office Manager/ Instructor
Powermill Training Academy
2017.08 - 2018.09
Associate of Arts -
Tallahassee Community College
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