Shaun Reginald Harrison
Germantown,United States
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development IT Associate
Mercedes-Benz
10.2016 - Current
- Used ticketing systems to manage and process support actions and requests.
- Played a key role in daily tasks using Automotive Mastermind, CRM, and ADP, focusing on enhancing the identification of customer opportunities and conquests
- Maintained up-to-date documentation on all IT projects, facilitating knowledge transfer among team members and stakeholders alike.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Fiscal Data Analyst Contractor
Telesolv Consulting
01.2024 - 10.2024
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created cost calculations, analysis review and pro rata based on recommendations from Office of Chief Counsel
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Information Science
University of Maryland
College Park, MD05.2023
Skills
- Call center operations
- Virtualization technologies
- Data analytics
- ETL
- Python
- HTML
- SQL
- Business analysis
- MS office proficiency
- Mac systems
Certification
AWS Cloud Practitioner
Clearance
Public Trust, United States Secret Service
Timeline
Fiscal Data Analyst Contractor
Telesolv Consulting
01.2024 - 10.2024
Business Development IT Associate
Mercedes-Benz
10.2016 - Current
Bachelor of Science - Information Science
University of Maryland
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