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IT SPECIALIST Technical Support | Customer Support | Software Troubleshooting Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include: Help Desk Ticketing Systems Problem Diagnosis Technical Troubleshooting Phone & Online Support Office 365 Support Emotional Intelligence Customer Service Complaint Handling Software Installs

Experienced IT professional with a strong background in database management, Microsoft SQL, and Microsoft Office 365. Proficient in VPN management, HTML coding, VMware, and email server administration. Demonstrates expertise in Active Directory, TCP/IP protocols, CISCO switches and firewalls, as well as routing and switching. Skilled in implementing firewalls and endpoint security measures to ensure robust network protection. Committed to leveraging technical skills to enhance organisational IT infrastructure and security.
Experienced IT professional focused on network support and troubleshooting. Resolves complex network issues by leveraging in-depth knowledge of network protocols and hardware. Ensures optimal network performance through proactive monitoring and maintenance.

Network Support Specialist successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. I have multiple certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, and CompTIA Cloud Essentials.

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing.

Shaun Packer

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Network Support Specialist

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Associate of Science - Computer Networkinng Securty And Administration

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Network Support Specialist

Associate of Science - Computer Networkinng Securty And Administration

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