Hi, I’m
Shaun Robinson
Los Angeles,CA
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Resourceful Apartment Maintenance Technician with hands-on experience possessing necessary knowledge of primary systems including HVAC, plumbing, and electrical. Offers a solid commitment to safety. Comfortable troubleshooting, performing diagnostics, and working with a sense of urgency. Committed to providing excellent customer service through a warm and welcoming environment and showing empathy.
Overview
10
years of professional experience
1
Certification
Work History
National Apartment AssociationLos Angeles, CA
Certificate of Apartment Maintenance Technician
10.2022 - 12.2022
Job overview
- Completed coursework for Apartment Maintenance Technician including training in electrical, plumbing, HVAC, appliance repair, drywall, interiors, and exteriors
- Versed in customer service skills and Federal Fair Housing
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Worked within applicable standards, policies, and regulatory guidelines to promote safe working environments
IQ PersonnelWhittier, CA
Hazmat Hazwoper
10.2017 - 06.2019
Job overview
- Hazmat HAZWOPER for Los Angeles County disposed of hazardous materials and E-waste
- Cleaned up waste spills and asbestos as needed
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Proved successful working within tight deadlines and fast-paced atmosphere
Web Security ServicesLong Beach, CA
Crowd Controller
09.2013 - 12.2013
Job overview
- Set up and tested various equipment, including sound equipment, before each event
- Greeted attendees and served as masters of ceremonies at banquets, store openings, and other events
- Read prepared scripts describing acts or tricks presented during performances
- Responded quickly to emergency situations to assess and deflect issues
- Monitored, guarded, and patrolled premises to prevent infractions of rules, theft, and violence
Victoria JacksonRiverside, CA
Outbound Sales Rep
09.2009 - 12.2009
Job overview
- Contacted businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes
- Represented Victoria Jackson professionally in situations, worked through challenging phone calls, and cultivating positive interactions by remaining calm and poised
- Explained product prices and packages as well as answered questions and addressed customer's concerns
- Generated 20 new leads minimum each day
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
Regal Promenade StadiumRolling Hills Estates, CA
Usher
02.2003 - 12.2003
Job overview
- Smiled while greeting customers and provided friendly knowledgeable service
- Collected and sold admission tickets, passes, or facility memberships from patrons at entertainment events
- Assisted patrons with seating by giving directions and lighting paths
- Increased customer satisfaction by resolving issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Tricom TeleservicesCarson, CA
Telemarketing Sales Rep
01.2001 - 02.2003
Job overview
- Delivered prepared sales talks, read from scripts that described products, and services, and persuaded potential customers to contribute donations to charitable causes
- Contacted businesses or private individuals by telephone to solicit sales for goods or services
- Explained products, services, and pricing before answering questions from customers
- Obtained customer Personally Identifiable Information (PII) using Secure Pause and entered orders via computer database
Omni Nutraceuticals, IncLos Angeles, CA
Forklift Operator
01.2000 - 09.2000
Job overview
- Boosted team performance by moving levers or controls that operated lifting devices, such as forklifts, lift beams with swivel hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
- Communicated with floor managers to determine merchandise placement
- Unloaded materials and goods at designated locations for best project availability
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
Dominguez Janitorial ServiceCarson, CA
Home Restoration
03.1998 - 01.2000
Job overview
- Coordinated on-site activities for environmental cleanup or remediation projects to ensure compliance with environmental laws, standards, regulations, or other requirements
- Prepared reports or presentations to communicate brownfield redevelopment needs, status, or progress
- Resolved problems, improved operations, and provided exceptional service
- Worked flexible hours across night, weekend, and holiday shifts
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Togo’s & Baskin RobbinsCarson, CA
Sandwich Maker
06.1996 - 03.1998
Job overview
- Interpreted food order slips per shift to prepare food according to customer orders
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
RPSCarson, CA
Loader and Unloader
01.1996 - 06.1996
Job overview
- Understood and adhered to state and federal regulations controlling warehousing, loading, and shipping operations
- Picked, received, and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines
- Orchestrated merchandise flow to selling floor or stock, performed recurring cycle counts, and audited targeted inventory
- Verified quantity and description of materials received by checking merchandise against packing list
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed
Skills
- Physical Strength and Stamina
- Heavy Object Lifting
- Guest Satisfaction
- Hand and Power Tool Operation
- OSHA Standards
- Mechanical Repair
- Repair Work Planning
- Wiring Installation and Repair
- Facility Upkeep
- Performing Routine Maintenance
- Operational Safety
- General Housekeeping
- Apartment Maintenance
- Data Entry and Maintenance
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
- Critical Thinking
- Corrective Actions
- Team-Oriented and Cooperative
- Answering Emails
- Customer Information Databases
- Team Goals
- Providing Feedback
- Product Line Knowledge
Certification
- GED - 2013
- Asbestos Awareness, World Creation Safety - 12/19/2017
- CPR, World Creation Safety - 12/18/2017
- Fire Watch/Hole Watch/Confined Spaces, World Creation Safety - 12/19/2017
- D.O.T. 8 Hr. Transportation Security, International Brotherhood of Teamsters - 08/29/2017
- 40 Hr. HAZWOPER, International Brotherhood of Teamsters - 08/25/2017
- 10 Hr. OSHA Construction Safety and Health, International Brotherhood of Teamsters - 08/31/2017
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Central Coast Adult School - California Men's ColonySan Luis Obispo, CA
GED
Timeline
Certificate of Apartment Maintenance Technician
National Apartment Association
10.2022 - 12.2022
Hazmat Hazwoper
IQ Personnel
10.2017 - 06.2019
Crowd Controller
Web Security Services
09.2013 - 12.2013
Outbound Sales Rep
Victoria Jackson
09.2009 - 12.2009
Usher
Regal Promenade Stadium
02.2003 - 12.2003
Telemarketing Sales Rep
Tricom Teleservices
01.2001 - 02.2003
Forklift Operator
Omni Nutraceuticals, Inc
01.2000 - 09.2000
Home Restoration
Dominguez Janitorial Service
03.1998 - 01.2000
Sandwich Maker
Togo’s & Baskin Robbins
06.1996 - 03.1998
Loader and Unloader
RPS
01.1996 - 06.1996
Central Coast Adult School - California Men's Colony
GED
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