Shaun Skinner
Phoenix,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks Coffee Company
06.2016 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Shift Supervisor
Starbucks Coffee Company
04.2018 - 03.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZHigh School Diploma -
Thunderbird High School
Phoenix, AZ05.2015
Skills
- Food Preparation
- Soft Selling
- Beverage Preparation
- Cash Handling
- Adaptive and Creative
- Friendly and Outgoing
- Team Leadership
- Organizational skills
- Conflict resolution
- Attention to detail
Timeline
Shift Supervisor
Starbucks Coffee Company
04.2018 - 03.2022
Barista
Starbucks Coffee Company
06.2016 - Current
Bachelor of Science - Information Technology
Arizona State University
High School Diploma -
Thunderbird High School
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