SHAUN STEELE
DEERFIELD BEACH,FL
Summary
Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Print & Client Services Manager
Office Depot Inc
06.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Senior Tech
Office Depot
06.2018 - 06.2020
- Fixed Disabled Computers
- Worked Sales Floor
- Planograms
- Top 5 in the District
Vinyl Technician
Von Wraps
03.2017 - 06.2018
- Taking Part and Reinstalling car panels
- Applying vinyl to exotic cars
- Taking in orders
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Repairs/ Cashier
RC Boca Hobbies
02.2015 - 03.2017
- Repair R/C Cars
- Take in and organize repair orders
- Ring out customers
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Atlantis Academy
Coral Springs, FL05.2011
Skills
- Team Player
- Technology Advanced
- Certified in iPhone Repairs
- Certified Clear Shield Technician
- Staff training
- Sales support
- Strong leadership
- Business services support
- Onboarding and orientation
- Positive attitude
- Teamwork
- Preventive Maintenance
- Attention to detail
- Problem-solving abilities
- Reliability
- Staff management
- Client education
- Report generation
- Computer skills
Timeline
Print & Client Services Manager
Office Depot Inc
06.2021 - Current
Senior Tech
Office Depot
06.2018 - 06.2020
Vinyl Technician
Von Wraps
03.2017 - 06.2018
Repairs/ Cashier
RC Boca Hobbies
02.2015 - 03.2017
High School Diploma -
Atlantis Academy
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