Summary
Overview
Work History
Education
Skills
Certification
Awards
Veteran Status
Equipment Skills
Timeline
Generic

Shaun Travis

Walnut Creek,CA

Summary

Results-driven professional with expertise in retail customer service and asset protection. Proficient in customer relationship management, operation of power equipment and planogram planning. Complemented by a technical background in CompTIA A+ and Networking+ technology certifications . Leadership experience as a Non-Commissioned Officer in the Marine Corps enhances ability to prioritize tasks and manage teams effectively. Committed to maximizing safety and efficiency through diligent work and attention to detail, with proven time management and multitasking skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Steward

Safeway
Walnut Creek, US
07.2023 - Current
  • Oversaw and maintained wine and spirits department to ensure optimal operations.
  • Implemented effective merchandise displays to enhance customer engagement.
  • Provided customer assistance, fostering superior service related to beverages.
  • Demonstrated extensive knowledge of wines, spirits, cocktails, and food pairings.
  • Managed inventory through stocking, rotation, and ordering processes.
  • Ensured compliance with liquor sales laws and regulations.
  • Utilized suggestive selling techniques to drive sales performance.
  • Supervised, trained, and scheduled staff while monitoring performance metrics.

Warehouse Asset Protection/Order Picker

Primary Arms
Houston, US
04.2022 - 01.2023
  • Monitored IP surveillance systems to evaluate situations in real-time.
  • Coordinated security procedures for shipping and receiving operations.
  • Conducted regular inventory audits to enforce control procedures.
  • Performed thorough interior and exterior perimeter inspections.
  • Operated access points for employee entrances and exits.
  • Responded promptly to security incidents and accidents.
  • Maintained detailed documentation of security-related events.
  • Identified theft and fraud risks, implementing prevention strategies.

Merchandising Service Associate | Sales Associate

Lowe’s Home Improvement
Pearland, US
11.2018 - 11.2021
  • As a Merchandising Service Associate, primary responsibilities were completing all assigned merchandising reset and service-related projects accurately, on time and in accordance with merchandising and safety standards included:
  • Reviewed and completed all assigned WIRE merchandise resets and service tasks
  • Ensured reset merchandise (including top stock) was stocked, fronted, fully packed down, and priced according to planogram
  • Identified damaged products, removing them from the shelves, delivered to Return to Manufacturer (RTM) area and signed off on the products as defective
  • Installed, maintained and reordered any damaged signage and product brochures; ensured POP reorder stickers were current, clean, intact and properly displayed, replaced damaged beams and/or grids, corrected incorrect planogram steel elevations and ensured displays were in safe, clean and working order at all times
  • Operated power equipment including, but not limited to: fork lifts, order pickers and similar equipment as needed

Advisor Assistant

DEVRY University
Chicago, US
06.2015 - 08.2018
  • Worked within the Extended Learning department providing support to the Veterans Certifying Official, Veterans Coordinator, Veteran Students and/or their dependents.
  • Performed front desk duties such as answering phone calls, directing students on campus and over the phone, sending and receiving emails and answering questions to walk-in students
  • Assisted veteran students with general inquiries about veteran benefits they can receive on and off campus, veteran's activities, FAFSA, directing students to other student support service locations on campus
  • Collected, compiled, and tracked data in support of the DeVry Veterans Coordinator
  • Performed basic data analysis and generated reports
  • Maintained and organized the VA work study work space
  • Conducted other clerical office duties as required

Asset Protection, Merchandising Specialist, Customer Support Specialist

Best Buy
Corona, US
07.2008 - 04.2015
  • Asset Protection: Coached and lead employees in asset protection best practices to ensure a safe, secure and profitable environment throughout the store.
  • Worked with the Asset Protection Leader to resolve any hazards or compliance issues and investigate any accidents.
  • Logistics Specialist: Responsible for order retrieval and shipping, stocking and counting products across multiple categories, and assisting customers on the sales floor.
  • Customer Support Specialist: Provided fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers.
  • Developed strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives.

Non-Commissioned Officer (E4) Corporal

United States Marine Corps
Kaneohe Bay, US
05.2004 - 05.2008
  • Completed Basic Training and Infantry Rifleman Training
  • Combat Deployment to Afghanistan as Squad Automatic Gunner 06/05 – 01/06
  • Combat Deployment to Iraq 09/06 – 04/07 as Squad Fire Team Leader. Received Meritorious Mast 04/07
  • Supervisory responsibility within job field - 0311 rifleman - and was in charge of a small team of 4 to 12 lower ranking Marines.

Education

Bachelor of Applied Science - Computer Networking and Communications Management

DEVRY University
Chicago, IL
03.2017

Skills

  • CompTIA A Certification
  • CompTIA Networking Certification
  • Windows and Linux operating systems
  • Power equipment operation
  • Forklift and order picker operation
  • Microsoft Office Suite
  • Panogram management
  • Asset Protection Camera Systems

Certification

  • Comp TIA+, 2024
  • Comp TIA Network+, 2024

Awards

  • USMC Meritorious Mast, 04/07, For service in Operation Iraqi Freedom
  • Combat Action Ribbon 2nd award
  • National Defense Ribbon
  • Iraq Campaign Medal
  • Afghanistan Campaign Medal
  • Marine Corps Good Conduct Medal
  • Global War On Terrorism Medal Service Medal

Veteran Status

United States Marine Corps Veteran

Equipment Skills

Operation of Power Equipment: fork lifts, order pickers and reach trucks.

Cash Register, Telxon and Zebra handhelds.  

Timeline

Steward

Safeway
07.2023 - Current

Warehouse Asset Protection/Order Picker

Primary Arms
04.2022 - 01.2023

Merchandising Service Associate | Sales Associate

Lowe’s Home Improvement
11.2018 - 11.2021

Advisor Assistant

DEVRY University
06.2015 - 08.2018

Asset Protection, Merchandising Specialist, Customer Support Specialist

Best Buy
07.2008 - 04.2015

Non-Commissioned Officer (E4) Corporal

United States Marine Corps
05.2004 - 05.2008

Bachelor of Applied Science - Computer Networking and Communications Management

DEVRY University

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