Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Young

Minneapolis,MN

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills, and a love of and desire to learn as much as possible!

Overview

2
2
years of professional experience

Work History

Integrated Construction Coordination Intern

Mortenson
09.2024 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Technician

H2Overhaul
05.2022 - 08.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Power washing garages and parking ramps.

Coaching Staff Member

Midwest Gymnastics
09.2023 - 06.2024
  • Promoted a safe playing environment by enforcing proper technique usage during practices, preventing injuries among athletes.
  • Collaborated with and trained fellow coaches to design effective practice drills and game plans.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Developed strong relationships with athletes' families to maintain open communication regarding progress and expectations.

Customer Service Representative

HOM Furniture
01.2023 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, maintenance, and company information.

Education

High School Diploma -

Irondale Senior High School
New Brighton, MN

Associate of Science - Construction Project Management

Dunwoody College of Technology
Minneapolis, MN
05.2026

Skills

    Attention to Detail

    Safety Equipment

    Customer Service

    Works Well Under Pressure

    Multitasking and Organization

    Customer interaction

    Punctual

Timeline

Integrated Construction Coordination Intern

Mortenson
09.2024 - Current

Coaching Staff Member

Midwest Gymnastics
09.2023 - 06.2024

Customer Service Representative

HOM Furniture
01.2023 - 06.2023

Technician

H2Overhaul
05.2022 - 08.2024

High School Diploma -

Irondale Senior High School

Associate of Science - Construction Project Management

Dunwoody College of Technology

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Shaun Young