Shauna Anthony
RICHMOND,VA
Summary
Compassionate psychology student with 6+ years of experience in customer service, client coordination, and administrative support. Dedicated to creating positive experiences through active listening, empathy, and meaningful communication. My passion for psychology comes from my belief that people deserve to be seen and understood beyond their struggles. Through my professional and volunteer experiences, I have developed the interpersonal skills needed to build trust, support others, and provide thoughtful service while working toward my long-term goal of helping others through a career in mental health.
Overview
6
6
years of professional experience
1
1
Language
Work History
Client Coordinator
Northwestern Mutual
Richmond, VA
02.2025 - Current
- Coordinated client communications to ensure timely follow-ups and engagement.
- Managed scheduling of client meetings and appointments, optimizing operational efficiency.
- Collaborated with financial advisors to prepare client presentations and reports.
- Developed comprehensive client onboarding processes, enhancing customer satisfaction and retention.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
Warehouse Worker
Amazon
Richmond, VA
04.2024 - 11.2024
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse floors.
- Ensured timely processing of incoming and outgoing shipments through accurate scanning procedures.
- Maintained clean and organized workspaces to comply with health and safety regulations.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Sales Associate
Bath and Body Work
Midlothian, VA
09.2023 - 01.2024
- Enhanced customer experience by providing personalized product recommendations and support.
- Streamlined inventory management processes to ensure optimal stock levels and product availability.
- Developed visual merchandising strategies that increased product visibility and customer engagement.
Retail Sales Associate
Yankee Candle
Midlothian, VA
12.2020 - 01.2024
- Assisted customers in selecting products, providing personalized recommendations to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and restocking procedures.
- Operated point-of-sale system efficiently, processing transactions and handling customer inquiries.
- Trained new team members on sales techniques and product knowledge to improve overall service quality.
Administrative Assistant
Virginia State University Fcu
Petersburg, VA
09.2022 - 05.2023
- Coordinated scheduling and appointment management for executives, enhancing operational efficiency.
- Developed and maintained filing systems, ensuring accurate record-keeping and easy retrieval of documents.
- Facilitated communication between departments, improving collaboration on projects and initiatives.
- Managed inventory of office supplies, streamlining ordering processes to reduce overhead costs.
Beauty Consultant
Ulta Beauty Inc.
Midlothian, VA
07.2022 - 05.2023
- Delivered personalized beauty consultations, enhancing customer satisfaction and product awareness.
- Educated customers on skincare routines and makeup application techniques to improve usage.
- Maintained visual merchandising standards, ensuring an appealing shopping environment.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
Server
Waffle House
Richmond, VA
03.2022 - 11.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining quick service flow.
- Collaborated with kitchen staff to ensure timely meal preparation and order accuracy.
Brand Associate
Old Navy
Midlothian, VA
05.2020 - 08.2020
- Assisted in executing visual merchandising strategies to enhance store presentation.
- Collaborated with team members to maintain inventory accuracy and organization.
- Supported customer engagement initiatives, improving overall shopping experience.
- Trained new associates on operational procedures and customer service standards.
Education
Psychology
Virginia State University
Petersburg, VA05.2027
Skills
- Detail-oriented mindset
- Strong organization
- Time management expertise
- Exceptional communication
- Cross-functional teamwork
- CRM software
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Client Coordinator
Northwestern Mutual
02.2025 - Current
Warehouse Worker
Amazon
04.2024 - 11.2024
Sales Associate
Bath and Body Work
09.2023 - 01.2024
Administrative Assistant
Virginia State University Fcu
09.2022 - 05.2023
Beauty Consultant
Ulta Beauty Inc.
07.2022 - 05.2023
Server
Waffle House
03.2022 - 11.2022
Retail Sales Associate
Yankee Candle
12.2020 - 01.2024
Brand Associate
Old Navy
05.2020 - 08.2020
Psychology
Virginia State University