Shauna Charles
Brooklyn,NY
Summary
Experienced hospitality professional with expertise in housekeeping supervision, guest service, and front-of-house operations. Skilled in team leadership, quality assurance, inventory management, and guest satisfaction. Strong in problem-solving, staff training, and improving operational efficiency to enhance the guest experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber, DoorDash
New York, NY
02.2021 - Current
- Delivered food promptly while ensuring order accuracy and customer satisfaction
Private Caregiver
Private
Long Island, NY
02.2021 - 03.2024
- Provided companionship and emotional support through engaging activities like walks and reading.
- Assisted with daily living tasks, including housekeeping, meal preparation, and errands.
- Managed schedules and accompanied clients to appointments.
- Ensured a safe, clean, and healthy home environment.
Hostess
Paris Cafe by Jean Georges
New York, NY
04.2019 - 03.2020
- Welcomed guests, managed reservations, and optimized seating flow.
- Assisted with large parties and coordinated table assignments.
- Ensured a smooth dining experience and handled guest concerns.
Housekeeping
Roomate Grace Hotel
New York, NY
01.2012 - 04.2019
- Clean and maintain guest rooms and public areas to quality standards.
- Conduct room inspections and ensure readiness for guests.
- Address guest requests and concerns promptly.
- Restock consumables and mini-bars to maintain service.
- Follow safety protocols and company policies.
Customer Service Rep
MSA Services
Fort Lauderdale, Florida
08.2006 - 11.2011
- Managed inbound calls and optimized call flow.
- Resolved customer inquiries and concerns efficiently.
- Collected feedback to improve satisfaction and loyalty.
Housekeeping Supervisor
Eden Rock Hotel
Miami Beach, Florida
10.2002 - 06.2006
- Supervised housekeeping staff, ensuring high-quality cleaning and maintenance standards.
- Conducted inspections to guarantee rooms and public areas met cleanliness and safety standards.
- Managed inventory and ordered supplies to ensure operational efficiency.
- Trained, coached, and motivated team members to improve performance and guest satisfaction.
- Implemented process improvements to enhance productivity and service quality.
- Coordinated with management to address and resolve guest complaints or concerns.
Education
High School Diploma -
Port Antonio High School
jamaica, wi06.1996
Skills
- Caregiving
- Sales
- Senior Care
- Personal Assistant Experience
- Communication skills
- Hospitality
- Waitress
- Hotel experience
- Hostess
- Customer Service
- Restaurant experience
- Janitorial experience
- Team Leadership
Certification
Bartender License, Present, I obtained my bartending license at ABC Bartending School in New York.
Timeline
Delivery Driver
Uber, DoorDash
02.2021 - Current
Private Caregiver
Private
02.2021 - 03.2024
Hostess
Paris Cafe by Jean Georges
04.2019 - 03.2020
Housekeeping
Roomate Grace Hotel
01.2012 - 04.2019
Customer Service Rep
MSA Services
08.2006 - 11.2011
Housekeeping Supervisor
Eden Rock Hotel
10.2002 - 06.2006
High School Diploma -
Port Antonio High School