Shauna Charles
Brooklyn,NY
Summary
Experienced hospitality professional with a strong background in housekeeping supervision, guest relations, and front-of-house operations. Recognized for leading teams, maintaining high service standards, and improving operational efficiency. Committed to delivering exceptional guest experiences through strong communication, problem-solving, and attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Driver
Uber
Jersey City, NJ
02.2021 - Current
- Navigated diverse routes efficiently, ensuring timely passenger arrivals.
- Maintained vehicle cleanliness and safety standards to enhance rider experience.
- Adapted quickly to changing traffic conditions for optimal route selection.
- Provided excellent customer service to foster positive rider relationships.
Hostess
Paris Cafe by Jean Georges
New York, NY
04.2019 - 03.2020
- Assisted guests with check-in and check-out processes. Managed reservation systems to maintain accurate records. Supported efficient seating arrangements to enhance guest experience.
- Facilitated large party arrangements and coordinated table assignments for optimal guest experience.
- Facilitated seamless dining experiences while addressing guest concerns promptly.
- Oversaw waiting list management to ensure timely seating for all guests.
- Oversaw dining room operations to enforce adherence to health regulations.
Home Care Companion
Private Duty
Brooklyn, NY
12.2016 - 02.2019
- Provided compassionate care and companionship to clients, enhancing their quality of life.
- Assisted clients with daily living activities, including meal preparation and personal hygiene.
- Monitored client health status, reporting concerns to healthcare professionals as needed.
- Developed personalized care plans in collaboration with family members and health providers.
Housekeeping
Roomate Grace Hotel
New York, NY
01.2009 - 11.2016
- Executed cleaning and maintenance of guest rooms and public areas to uphold quality standards.
- Executed thorough room inspections to guarantee optimal guest readiness.
- Resolved guest requests and concerns with urgency and efficiency.
- Managed restocking of consumables and mini-bars to ensure continuous service availability.
- Ensured adherence to safety protocols and compliance with company policies.
- Facilitated guest requests regarding housekeeping services to enhance overall satisfaction.
Customer Service Rep
MSA Services
Fort Lauderdale, Florida
08.2006 - 12.2008
- Directed inbound call management and streamlined call flow processes.
- Addressed customer inquiries and concerns with efficiency and professionalism.
- Gathered and analyzed feedback to enhance customer satisfaction and loyalty.
Housekeeping Supervisor
Eden Rock Hotel
Miami Beach, Florida
10.2000 - 06.2006
- Supervised housekeeping staff, ensuring high-quality cleaning and maintenance standards.
- Conducted inspections to guarantee rooms and public areas met cleanliness and safety standards.
- Managed inventory and ordered supplies to ensure operational efficiency.
- Trained, coached, and motivated team members to improve performance and guest satisfaction.
- Implemented process improvements to enhance productivity and service quality.
- Coordinated with management to address and resolve guest complaints or concerns.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Verified each completed room against standard plans to maintain consistency.
Education
High School Diploma -
Port Antonio High School
jamaica, wiSkills
Assisted in maintaining cleanliness and organization of assigned areas Supported team members in completing daily housekeeping tasks Contributed to a welcoming environment for guests
Assisted in maintaining cleanliness and organization of guest rooms Supported team members in delivering exceptional service to guests Contributed to a welcoming atmosphere through attention to detail
Managed high-volume dining operations to ensure efficient service delivery
Assisted guests with check-in and check-out processes Supported housekeeping staff in maintaining cleanliness and organization Provided information about local attractions and services
Executed sales strategies to drive revenue growth and expand market presence
Demonstrated proficiency in delivering exceptional customer service experiences
Facilitated executive operations by managing schedules, communications, and administrative tasks
Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers
Assisted customers with menu selections and order placements Supported team members in maintaining cleanliness and organization of dining area Provided prompt service to enhance customer satisfaction
Oversaw daily hotel operations, ensuring exceptional guest experiences
Assisted guests with seating arrangements and menu inquiries Supported team members in maintaining cleanliness and organization of dining areas Facilitated smooth communication between guests and kitchen staff
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Oversaw daily restaurant operations, ensuring high standards of service and efficiency
Executed comprehensive janitorial services to maintain cleanliness and hygiene standards
Directed team operations to enhance collaboration and productivity
Certification
Bartender License, Present, I obtained my bartending license at ABC Bartending School in New York.
Timeline
Driver
Uber
02.2021 - Current
Hostess
Paris Cafe by Jean Georges
04.2019 - 03.2020
Home Care Companion
Private Duty
12.2016 - 02.2019
Housekeeping
Roomate Grace Hotel
01.2009 - 11.2016
Customer Service Rep
MSA Services
08.2006 - 12.2008
Housekeeping Supervisor
Eden Rock Hotel
10.2000 - 06.2006
High School Diploma -
Port Antonio High School