Shauna Donaldson
West Palm Beach,FL
Summary
State-certified Nursing Assistant bringing compassion and quality care in healthcare settings. Detail-oriented team player and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AR Billing Specialist
NYU Langone Hospitals
05.2020 - Current
- Assisted in training new team members, sharing knowledge of AR best practices and specific company procedures.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained strong relationships with insurance providers through effective communication to ensure timely reimbursement for services rendered.
- Ensured compliance with all relevant regulations and industry standards by staying current on updates and changes in medical coding guidelines.
- Sustained a high level of professionalism when dealing with sensitive financial matters, upholding patient confidentiality and adhering to HIPAA guidelines.
- Reduced overdue payments by consistently following up on unpaid claims within standard billing cycle timeframe.
AR Specialist
ProCare Pain Solutions
08.2018 - 03.2020
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Maintained strict confidentiality of sensitive financial data and client information at all times, adhering to company policies and industry regulations.
- Developed strong relationships with clients, fostering open communication channels that facilitated timely payments on past-due balances.
- Monitored accounts to verify compliance with payment terms and schedules.
Front Desk Assistant
MD Now Urgent Care
03.2012 - 05.2018
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained a professional and welcoming front desk area, setting a positive first impression for patients.
- Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
No Degree - Billing And Coding
MedVance Institute
Lake Worth, FL06.2012
High School Diploma -
Palm Beach Lakes High School Adult Education
West Palm Beach, FL05.2002
Skills
- Invoice Processing
Proactive and Self-Motivated
- Dispute Resolution
- Attention to Detail
Certification
- CNA - Certified Nurse Assistant
Timeline
AR Billing Specialist
NYU Langone Hospitals
05.2020 - Current
AR Specialist
ProCare Pain Solutions
08.2018 - 03.2020
Front Desk Assistant
MD Now Urgent Care
03.2012 - 05.2018
No Degree - Billing And Coding
MedVance Institute
High School Diploma -
Palm Beach Lakes High School Adult Education
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