Shauna Donaldson
Chunky,MS
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Provider Services Representative
Broadpath
11.2022 - 06.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant Waiter
Breaux Bridge
04.2022 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Supported needs of - person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Customer Service Representative
Iqor
10.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Walmart
05.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Front End Cashier
Sams's Club
07.2016 - 05.2018
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Diploma - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL08-2023
High School Diploma -
Clarkdale High School
Meridian, MS05-2015
Skills
- Data entry proficiency
- Compliance management
- Provider relations
- HIPAA compliance
- Call center experience
- Scheduling
- Typing proficiency
- Medical office administration
- Patient-focused care
- Phlebotomy
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Provider Services Representative
Broadpath
11.2022 - 06.2023
Restaurant Waiter
Breaux Bridge
04.2022 - 09.2022
Customer Service Representative
Iqor
10.2021 - 01.2022
Cashier
Walmart
05.2019 - 11.2019
Front End Cashier
Sams's Club
07.2016 - 05.2018
Diploma - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Clarkdale High School
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