Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Shauna Eastman

Lawrenceburg,IN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

VIP Host

Penn National Gaming
Lawrenceburg, In, IN
12.2021 - 12.2024
  • Resolved any customer complaints or issues in a professional manner.
  • Managed cashiering functions including taking payments from customers and making change accurately.
  • Greeted and welcomed guests in a friendly manner.
  • Maintained accurate records of reservations, seating capacity, and wait list times.

Owner

sWIGs LLC
Meridian, ID
03.2017 - 05.2022
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Created marketing campaigns to attract new customers.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Senior Deputy Clerk

Twin Falls County Commissioners
Twin Falls, ID
06.2001 - 02.2009
  • Responded to inquiries from citizens regarding city services or regulations.
  • Assisted in preparing and maintaining official records, documents, and reports.
  • Managed public relations problems with discretion and courtesy to maintain positive public image.
  • Responded to inquiries about applicable laws and regulations from elected officials and agencies.
  • Coordinated with various departments to ensure compliance with local laws and regulations.
  • Maintained accurate records regarding court documents and schedule and notified police officers for court appearances.
  • Communicated messages and documents between courts and attorneys.
  • Maintained legal documents for court proceedings and submitted testimony.
  • Prepared written translations for use in court proceedings when needed.

Education

GED -

Oliver Finley Academy of Cosmetology
Garden City, ID
08-2017

High School Diploma -

Jerome High School
Jerome, ID
06-1993

Skills

  • Transportation Coordination
  • Reservations Management
  • Customer Service
  • Greeting Guests
  • Effective Multitasking
  • Guest Relations
  • Upselling

Affiliations

  • I have creativity running thru me. I paint and make crafts

Accomplishments

  • WIth in a month working at Sephora, I was Team Member of the Month
  • Within my first year with Hollywood Casino, I was nominated for Employee of the quarter

Timeline

VIP Host

Penn National Gaming
12.2021 - 12.2024

Owner

sWIGs LLC
03.2017 - 05.2022

Senior Deputy Clerk

Twin Falls County Commissioners
06.2001 - 02.2009

GED -

Oliver Finley Academy of Cosmetology

High School Diploma -

Jerome High School

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Shauna Eastman