Macha Mourier
Los Angeles,CA
Summary
Dynamic and service-oriented hospitality professional with 2 years of experience delivering exceptional guest experiences in upscale establishments. Passionate about providing personalized service and creating memorable moments for clientele. Proven ability to thrive in fast-paced environments, adept at multitasking and maintaining composure under pressure.
Overview
2
2
years of professional experience
Work History
VIP Host
Raspoutine Los Angeles
08.2023 - Current
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
Waitress
Raspoutine Los Angeles
03.2023 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Manager
MainRo
01.2022 - 01.2023
- Assist the General Manager in recruiting, training, and supervising front-of-house and back-of-house staff.
- Assist in managing day-to-day restaurant operations, including opening and closing procedures, cash handling, and inventory management.
- Implement strategies to drive sales and increase revenue, such as promotions, special events, and upselling techniques.
- Represent Mainro in a professional and courteous manner at all times, embodying the brand values and ethos.
Education
Master of Science - Cybersecurity Engineering
University of Southern California
Los Angeles, CA05.2023
Bachelor of Science - Computer Information Sciences
Post University
Waterbury, CT05.2021
Skills
- Exceptional communication
- Transportation Coordination
- Strong networking
- Brand representation
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Network Security
- Firewall Management
- Identity Management
- Security Auditing
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
VIP Host
Raspoutine Los Angeles
08.2023 - Current
Waitress
Raspoutine Los Angeles
03.2023 - 07.2023
Assistant Manager
MainRo
01.2022 - 01.2023
Master of Science - Cybersecurity Engineering
University of Southern California
Bachelor of Science - Computer Information Sciences
Post University
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