Shauna Eversole
Altoona,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Effective at processing and filling prescriptions under direction of fully qualified Pharmacist. Customer service-oriented and well-organized with solid understanding of retail pharmacy operations and regulations.
Overview
1
1
Certification
Work History
Customer Service Manager
Walmart
Altoona, PA
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained associates on correct register protocols
- Performed proper accounting procedures to keep registers running smoothly
Pharmacy Technician
Walmart
Altoona, PA
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Certified Pharmacy Technician
Mainline Pharmacy
Cresson, PA
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Assisted patients in understanding their medication instructions and usage directions.
Education
Associate of Applied Science - Management
Mountain Empire Community College
Big Stone Gap, VA05-2008
High School Diploma -
Cambria Heights High School
Patton, PA06-1997
Skills
- Prescription Management
- Proper Labeling Procedures
- Point of Sale Systems Proficiency
- Pharmacy Operations
- HIPAA
- Workflow Optimization
- Stocking Medications
- Medication Dispensing
- Troubleshooting Malfunctioning Equipment
- Computer Skills
- Customer Data Confidentiality
- Calm and Professional Under Pressure
Certification
- National PTCB certified - October 2022
- Small Business Management Certificate -Mountain Empire Community College-May 2008
Timeline
Customer Service Manager
Walmart
Pharmacy Technician
Walmart
Certified Pharmacy Technician
Mainline Pharmacy
Associate of Applied Science - Management
Mountain Empire Community College
High School Diploma -
Cambria Heights High School
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