Experienced team leader with a proven track record at Texas Roadhouse Steakhouse, enhancing team performance and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Hi, I’m
Shauna Gottardy
Entry Level Opportunity
College Station,TX
Summary
Overview
2
years of professional experience
3
Certifications
Work History
Texas Roadhouse SteakhouseHouston, TX
Team Lead
10.2023 - 07.2024
Job overview
- Promoted to Team Lead to provide positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Texas Roadhouse SteakhouseHouston, TX
Hostess and Lead Hostess
07.2022 - 10.2023
Job overview
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported 25+ servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Blinn College, Bryan College StationBryan, TX
Associate of Science from Agricultural Business
08.2024 - Current
University Overview
Skills
Quality control
Accomplishments
Accomplishments
- Supervised team of five-seven staff members.
- Achieved Trainer Status through effective work habits.
Certification
Food Handling Certification 2022-2024
HLSR TOUR GUIDING
HLSR TOUR GUIDING
Bridgeland HS FFA 2022-2024 | Houston Livestock Show - Toured 30+ elementary school students thru various exhibits of farm and ranch life
Extracurricular activities
Extracurricular activities
SUPERVISED AGRICULTURAL EXPERIENCES - Bridgeland HS FFA 2022-2024 | CFISD Livestock Show Agriculture Mechanics
CAREER DEVELOPMENT EVENTS - 2022-2023 | Homesite FFA
3rd in Lamb Class, Showmanship; Advanced to arena and placed in top 50%; selected to attend LIVE Auction 2023
2nd Place Ag Mech division 2023
5th in Lamb Class, called back for Showmanship | CFISD Livestock Show 2024
Ag Mech Exhibitor | 2023 & 2024
Timeline
Blinn College, Bryan College Station
Associate of Science from Agricultural Business
08.2024 - Current
Team Lead
Texas Roadhouse Steakhouse
10.2023 - 07.2024
Hostess and Lead Hostess
Texas Roadhouse Steakhouse
07.2022 - 10.2023
Food Handling Certification 2022-2024
OSHA General Safety 10hr
Welding Certification 1G/2G/3G
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