SHAUNA Groves
Salem,Oregon
Summary
My goal is to obtain a position that offers room for growth and advancement opportunity with an organization that has a strong and healthy company culture.
I'm a fast learner and a great multi-tasker with strong communication, adaptability, leadership, and problem solving skills. I am motivated and responsible, needing little supervision and therefore work well on my own, but I also do very well and thrive in team environments. Integrity is something that I highly value and continually strive to exemplify both personally and professionally.
Overview
23
23
years of professional experience
Work History
Regency Lighting- Ebusiness Account Manager
Regency Lighting
Chatsworth, CA
03.2006 - Current
I've held a few positions at this company. Here's what they've entailed:
Ebuisness Account Manager (current position- 2+yrs)
- Website database management
- Account onboarding and assimilation
- Third-party website punchout integrations
- Project management
- Client training presentations and tutorials
- Customer chats/calls/technical website support
- Data analysis
- Warranty process implementation and oversight
- Employee training and development
- EDI and XML integrated web order review and troubleshooting
- Internal process development and oversight
Customer Service Account Manager (former position- 2 yrs)
- Partnership with customers, suppliers, and sales reps
- Research and quotations
- Call center and chat support
- Order entry and management
- Customer support and concern resolution
Maintenance Account Manager (former position- 13 yrs)
- Management and coordination of lighting maintenance repairs, retrofits, and relamp services for a portfolio of high profile national accounts
Sales, Customer Service, Copy Center Specialist
Staples
Santa Clarita, CA
02.2001 - 03.2006
Duties included floor sales of computers, business machines, and technology, technical support work, service desk and cashier roles, and working as a copy/print specialist in the copy center.
Education
Associate of Arts degree - History
College of the Canyons
Valencia, CA2005
Skills
- Microsoft Word, Excel, Outlook, Powerpoint, Salesforce, Quickbase, Prophet 21, Hubspot, Magento
- Project Management
- New Account Assimilation
- Research and Problem Solving
- Customer Relationship Management
- Staff Training and Development
- Database Management
- Data Analysis and Reporting
- Strong Verbal and Written Communication
Timeline
Regency Lighting- Ebusiness Account Manager
Regency Lighting
03.2006 - Current
Sales, Customer Service, Copy Center Specialist
Staples
02.2001 - 03.2006
Associate of Arts degree - History
College of the Canyons