Shauna Gustafson
Summary
Proven track record in enhancing patient care and streamlining registration processes at Shasta Regional Medical Center. Skilled in records management and interpersonal communication, adept at handling confidential information with discretion. Trained new coordinators, significantly improving team efficiency. Highly motivated, adaptable, and committed to achieving results through meticulous organization and proactive problem-solving. Professional with experience database management and patient care. Expertly manages database software and systems and provides superior support for diverse needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Registrar
Shasta Regional Medical Center
10.2022 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every patient with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls
- Implemented registration policies, procedures and timelines for smooth admitting processes.
- Handled confidential patient information with discretion
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
Tele Technician/Health Unit Coordinator
Vibra Hospital Of Northern California
06.2013 - 06.2022
- Tele monitoring
- Managing heavy phone lines
- Deciphering doctors' orders
- Communication with doctors, staff, and patients
Front Desk Receptionist
Northern Heart And Vascular Institute
09.2012 - 06.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Unit Coordinator III
Mercy Medical Center Redding
07.2003 - 12.2010
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, scheduling,transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Made sure patients were seen in a timely manner
Education
No Degree - Medical Terminology
Shasta College
Redding, CA08.2000
High School Diploma -
Anderson Union High School
Anderson, CA05.1997
Skills
- Records Management
- Communication
- Interpersonal Skills
- Adaptable
- Organized
- Highley Motivated
Certification
- BLS Certified
Timeline
Account Registrar
Shasta Regional Medical Center
10.2022 - Current
Tele Technician/Health Unit Coordinator
Vibra Hospital Of Northern California
06.2013 - 06.2022
Front Desk Receptionist
Northern Heart And Vascular Institute
09.2012 - 06.2013
Unit Coordinator III
Mercy Medical Center Redding
07.2003 - 12.2010
No Degree - Medical Terminology
Shasta College
High School Diploma -
Anderson Union High School
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